Healthcare operations and program management leader with extensive experience in behavioral health, street medicine, public safety, and cross-functional healthcare systems, specializing in operational strategy, community partnerships, and high-impact program implementation.
Send a job offer directly to this candidate
I am an operations and program management professional with over 10 years of experience leading cross-functional initiatives across healthcare, behavioral health, criminal justice, public safety, and community outreach systems. Throughout my career, I have focused on improving operational efficiency, developing scalable workflows, building strategic partnerships, and leading teams through complex and high-pressure environments.
Currently, I serve as a Care Management Supervisor with Healthcare in Action, where I oversee multiple healthcare outreach contracts across Los Angeles County, including Culver City, Beverly Hills, Marina del Rey, and HIV-focused programs. In this role, I supervise and develop multidisciplinary teams, manage operational workflows, track performance metrics and revenue outcomes, and help implement systems that improve patient engagement, safety, and organizational performance. I also develop dashboards and tracking tools using Epic EMR, HMIS, and Smartsheets to support operational visibility and decision-making.
Prior to healthcare operations, I worked with the U.S. Department of Justice and the United States Courts, where I led community outreach, re-entry, and crime prevention initiatives in collaboration with federal agencies, law enforcement, probation officers, and community organizations. One of my proudest accomplishments was helping develop innovative re-entry and prevention programs that reduced incarceration costs, improved community outcomes, and strengthened partnerships across multiple systems.
My background has allowed me to develop strong skills in operational improvement, project coordination, stakeholder engagement, workflow design, strategic planning, and team leadership. I enjoy solving complex operational problems, building systems that improve efficiency and accountability, and collaborating with teams to create meaningful and measurable impact. I’m excited about the opportunity to bring that experience to Advantage Healthcare Services and contribute to initiatives that improve patient care, operational performance, and long-term organizational growth.
I currently serve as a Care Management Supervisor with Healthcare in Action in Los Angeles, where I oversee multidisciplinary street medicine and behavioral health outreach operations across multiple contracts and service regions, including Culver City, Beverly Hills, Marina del Rey, and HIV-focused programs. In this role, I supervise and develop teams of Peer Navigators, coordinate operational workflows, monitor performance metrics and compliance, and collaborate with healthcare providers, city officials, and community partners to improve patient outcomes and operational efficiency. I also develop dashboards and tracking systems using Epic EMR, HMIS, and Smartsheets to support workflow management, productivity tracking, and revenue-generating activities.
Previously, I worked as a Program Manager with The People Concern, leading mental health and outreach programs serving vulnerable populations throughout Malibu and Pacific Palisades. I managed projects, budgets, outreach operations, strategic planning initiatives, and staff development while collaborating with stakeholders to improve service delivery and organizational performance.
Prior to healthcare operations, I worked with the United States Department of Justice as Director of Programs for Re-Entry and Community Outreach, where I led large-scale community initiatives focused on crime prevention, re-entry services, youth intervention, and reducing recidivism. I partnered with federal agencies, probation officers, judges, law enforcement, schools, correctional institutions, and community organizations to develop innovative operational strategies and programs that improved outcomes and reduced incarceration costs.
I also served as a United States Probation Officer with the U.S. Courts and as an Emergency Response Team Shift Manager with MGMRI, where I gained extensive experience in investigations, crisis response, risk management, operational coordination, compliance, and leadership in high-pressure environments.
Throughout my career, I have consistently focused on operational improvement, strategic planning, workflow development, cross-functional collaboration, and leading teams through complex challenges while maintaining strong communication, accountability, and mission-driven leadership.
I hold a Master of Science in Criminal Justice from Buffalo State University, as well as a Bachelor of Science in Criminal Justice with a minor in Sociology and Intelligence Analysis. I also earned an Associate of Arts in Criminal Justice from Erie Community College.
In addition to my formal education, I completed a Project Management Certification Program through the University of La Verne in 2023, where I gained foundational training in project planning, workflow management, organizational strategy, and operational execution.
My educational background, combined with my professional experience in healthcare operations, public safety, behavioral health, and program management, has provided me with a strong foundation in leadership, strategic planning, operational improvement, and cross-functional coordination.
