Customer Service Representative at ERC (2023-01 – 2025-12)
- Providing information about products and services, taking orders, responding to customer complaints, processing returns, applying payments to accounts.
- Reviews credit balances, undistributed payments and requests for refunds to determine the appropriate course of action needed
- Negotiate payment plans, and resolve outstanding debts to ensure steady cash flow.
Daycare Associate at Little Angels Learning (2022-02 – 2022-11)
- Ensure the well-being and development of children in a daycare
- Communicate effectively with parents and guardians regarding children's progress
- Support children's social, emotional, and cognitive development
- Assist with meal times, hygiene routines, and nap schedules
- Collaborate with other daycare staff to ensure a cohesive care environment for the well-being and development of children in a daycare setting
Shift Supervisor at Burger King (2021-03 – 2021-11)
- Lead a team during their assigned shift, focusing on delivering sales and profit results while maintaining operational standards, guest service, and employee performance
- Making sure that all hands on deck are accounted for and safety rules are followed.
- Maintaining appropriate portion control and consistently monitoring food levels on the line. Maintaining proper food and safety standards while preparing food.
- Making sure that great high quality food is served at all times.
- Resolve any customer concerns including refunds, orders
- Assisting with crew performance and issues, training and developing future employees.
