Detail-oriented professional with over 10 years of experience in customer solutions, consulting, and client management
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Detail-oriented professional with over 10 years of experience in customer solutions, consulting, and client management. Proven ability to onboard clients, manage complex projects, and develop strategic solutions that enhance business operations. Adept at requirement gathering, business process improvement, and cross-functional team leadership.
Committed to driving customer success and delivering exceptional service by understanding client needs and providing tailored support to achieve their objectives.
Application Consultant - Medius Software
(2022-12 - 2026-01)
Successfully onboarded new clients to the Medius Payments SaaS solution, ensuring a seamless, confident, and customized experience by guiding them through every stage. Validated project scope and requirements with clients and their respective banks to ensure effective execution of onboarding tasks. Developed and implemented comprehensive testing schedules for all domestic and international payment types before the production launch.
Led weekly progress meetings with clients and bank project teams, proactively identifying and mitigating potential roadblocks. Managed client communications from initial payment production through successful implementation and testing, culminating in a smooth transition to long-term support.
Realtor - Keller Williams Realty, Inc.
(2019-03 - 2022-03)
Developed and nurtured robust client relationships to thoroughly understand their real estate needs and objectives. Utilized knowledge of local real estate market trends to effectively address client requirements. Assisted both buyers and sellers in accomplishing their specific real estate goals.
Enhanced prospecting and marketing skills to efficiently showcase and sell properties. Negotiated contracts for enterprise consulting and transportation services. Successfully guided first-time homebuyers through the purchase process, using a consultative method to identify their needs.
Customer Solutions Engineer / Practice Area Consultant, IT Practice Area - UPS
(2017-01 - 2019-12)
Collaborated with internal UPS sales teams and customer leadership to identify technology solution opportunities for system integrations, software development, and modifications. Conducted feasibility reviews for identified solution opportunities and documented comprehensive solution requirements in collaboration with customers. Contributed pricing input for solutions and developed compelling business cases for customer proposals.
Managed the end-to-end solutioning process, quickly establishing technical credibility with clients. Oversaw project execution for diverse solutions, including software implementations, product enhancements, and system upgrades.
Customer Solutions Manager – Automotive and Industrial Sector - UPS
(2010-01 - 2016-10)
Partnered with account managers and client decision-makers to uncover business solution opportunities for clients in the automotive and industrial sectors. Analyzed prevalent business and supply chain challenges within the automotive and industrial sectors, concentrating on technology, engineering, supply chain, inventory management, warehouse optimization, and process enhancement. Developed and presented proposals outlining strategic solutions designed to boost client sales and reduce operational costs.
Customer Solutions Manager - Professional Services Sector - UPS
(2008-01 - 2010-10)
Collaborated with financial and legal clients, and UPS account managers, to identify opportunities for business process enhancement. Developed and wrote business proposals for technology, engineering, supply chain, and business process improvement solutions. Provided subject matter expertise on the specific challenges and business requirements of intricate supply chains and distribution networks.
Improved clients' supply chains, increased sales, optimized accounting and business processes, reduced operational costs, and assisted clients in attaining their organizational objectives through the proposal of effective solutions.
Bachelor of Business Administration - Management Information Systems - Georgia Southern University
