Javier C

Detail-oriented healthcare and insurance administration professional with proven experience in patient support, enrollment & eligibility, documentation, scheduling, and data entry. Skilled at communicating clearly with patients, providers, insurance companies, and team members while protecting confidential information. Organized, adaptable, and committed to accuracy, efficiency, and excellent service in fast-paced healthcare environments.

Enrollment and Eligibility Specialist - Brighton Health Plan Solutions

(2023-01 - 2026-08)

• Delivered reliable customer service while managing multiple priorities in a high-volume call center environment.
• Maintained accurate patient and enrollment records and performed detailed data entry with strong attention to accuracy.
• Collaborated effectively within a team of 7–10 colleagues to meet shared goals and ensure consistent service quality.
• Processed client paperwork and documentation in accordance with company procedures and compliance standards.
• Guided clients through eligibility determination for health insurance and walked eligible individuals through the full enrollment process for benefits.

Care Coordinator - Spear Physical Therapy

(2019-03 - 2022-01)

• Provided professional administrative and customer service support in a busy outpatient healthcare setting.
• Assisted patients, providers, and insurance representatives with questions, requests, and follow-up needs.
• Scheduled appointments, coordinated calendars, and communicated schedule changes or follow-up requirements promptly.
• Supported insurance verification, eligibility checks, authorizations, billing, claims, and related administrative processes.
• Reviewed documentation for completeness and accuracy and proactively followed up on missing information.
• Handled telephone calls, messages, correspondence, and other front-desk duties efficiently while maintaining confidentiality.

Bachelor of Arts - Journalism and Public Relations - Georgia State University (2012 - 2017)