Jay Malik

Salesforce Solution Architect and Senior Salesforce Developer with 10+ years of experience designing, developing, integrating, and supporting enterprise Salesforce solutions. Strong hands-on background in Apex, LWC, Visualforce, Flow, SOQL/SOSL, OmniStudio, Data Cloud, FSL, APIs, MuleSoft, DevOps, CI/CD, security, and production support. Experienced leading architecture sessions, converting business requirements into technical roadmaps, mentoring developers, improving platform governance, and delivering scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Education Cloud, Public Sector, Industry Cloud, CPQ, Health Cloud, and Commerce Cloud environments.

Senior Salesforce Solution Architect - Salesforce

(2024-01)

• Lead architecture and delivery for enterprise Salesforce solutions using Apex, LWC, Flow, OmniStudio, APIs, Data Cloud concepts, FSL patterns, security controls, and reusable design frameworks.
• Translate stakeholder requirements into technical user stories, solution designs, integration specifications, data models, implementation roadmaps, test scenarios, and release plans.
• Design Apex services, Lightning Web Components, Visualforce enhancements, Flow automation, OmniStudio components, and configuration patterns for secure and maintainable enterprise applications.
• Architect customer 360 and data-driven use cases involving Data Cloud ingestion, identity resolution, unified profiles, segmentation, calculated insights, activation strategy, and personalization.
• Support service and field operations use cases involving work orders, service appointments, technician workflows, scheduling optimization, mobile enablement, and third-party operational integrations.
• Guide integrations using REST/SOAP APIs, MuleSoft and middleware patterns, OAuth 2.0, SAML, OIDC, authentication controls, and secure enterprise interface design.
• Review code and configuration to reduce technical debt, improve performance, enforce naming standards, strengthen data quality, and align delivery with Salesforce best practices.
• Mentor developers on Apex, LWC, Flow, OmniStudio, integration design, secure coding, debugging, deployment readiness, CI/CD, production support, and architectural decision making.

Salesforce Solution Architect - Obligo Remote

(2019-03 - 2023-12)

• Designed and delivered enterprise Salesforce applications with Apex, LWC, Visualforce, Flow, SOQL, secure integration architecture, scalable data models, and reusable platform patterns.
• Led design sessions and decomposed business needs into user stories, build tasks, integration requirements, data migration plans, acceptance criteria, and implementation documentation.
• Built reusable Apex classes, triggers, LWCs, automation logic, dashboards, and configuration patterns to resolve defects, improve UX, and support scalable platform operations.
• Integrated Salesforce with identity providers, CRMs, data warehouses, marketing systems, and enterprise applications using SAML, OAuth, REST APIs, SOAP services, and middleware connectors.
• Supported data and analytics use cases including ingestion planning, customer profile consolidation, segmentation logic, governance rules, and reporting-ready data structures.
• Configured Sales Cloud, Service Cloud, Experience Cloud, OmniStudio/Vlocity patterns, CPQ-related workflows, and secure access controls for enterprise implementations.
• Partnered with administrators, QA testers, business analysts, security teams, and client stakeholders to troubleshoot production issues and deliver governed releases.

Salesforce Solution Engineer - Credera

(2016-08 - 2019-02)

• Built Salesforce solutions using Apex, Visualforce, Lightning Components, SOQL, Flow, workflow automation, role-based access controls, and enterprise configuration patterns.
• Developed custom components and backend logic for complex requirements using declarative automation, object-oriented Apex, integration design, and platform architecture.
• Implemented secure API integrations and supported data exchange between Salesforce and external systems using REST/SOAP patterns, authentication flows, middleware, ETL support, and SQL-based validation.
• Configured Salesforce to resolve defects, user issues, access problems, data quality gaps, dashboard/reporting needs, and performance bottlenecks across development and production environments.
• Supported Sales Cloud, Service Cloud, Experience Cloud, release documentation, regression support, sandbox coordination, version control, deployment validation, and production readiness.

Salesforce Developer - StarrData

(2015-06 - 2016-07)

• Developed Salesforce applications using Apex, triggers, Visualforce, SOQL, workflow automation, validation rules, page layouts, custom objects, and REST/SOAP integrations.
• Created custom logic and automation to support business processes while maintaining security, data integrity, maintainability, and alignment with Salesforce platform best practices.
• Resolved application defects, enhanced existing code, supported unit testing, debugging, deployment cycles, production fixes, and technical documentation for maintainable Salesforce updates.
• Worked with administrators and business users to analyze issues, document requirements, improve workflows, support reports and dashboards, and deliver reliable platform enhancements.

Bachelor of Science - Computer Science - New Jersey Institute of Technology