Raghav Mehta

Salesforce Solution Architect with 12+ years of experience delivering multi-cloud Salesforce implementations across Experience Cloud, Sales Cloud, and Marketing Cloud. Proven track record of architecting enterprise-scale customer portals, designing complex integrations, leading cross-functional teams, and translating business needs into scalable, secure, and maintainable Salesforce solutions. Hands-on experience with a strong focus on governance, and security architecture.

Salesforce Solution Architect - WR Grace - Columbia, MD

(2023-05)

• Led the design and delivery of eCatalysts.com, a Salesforce Experience Cloud portal where customers could view Sample Analysis data, visualize trends, and download Certificate of Analysis documents — currently supporting 6,000+ users across 230 customers with roughly 800–1,000 daily logins and 600 API requests per day.
• Built a seamless integration between Salesforce and Azure to ensure sample data flowed reliably into the portal, keeping all the complexity invisible to the end user.
• Built a multi-channel notification system that proactively alerted customers and account managers via email and UI alerts.
• Designed and published ECAT APIs that let enterprise customers render sample data directly into their own systems.
• Implemented advanced two-factor authentication using tokenized URLs for email verification, adding a secure and seamless login experience for community users.
• Set up a Knowledge Base and Announcements section that empowered business users to self-serve, significantly reducing pressure on the support team.
• Led modernization of Salesforce automation by migrating 100+ Process Builders to Flow, reducing technical debt and improving maintainability while aligning with Salesforce's long-term roadmap.
• Enhanced Salesforce security architecture by converting Apex classes from "without sharing" to "with sharing", reducing data access risks across 3 business units.
• Revisited Org-Wide Defaults, Role Hierarchy, Profiles, Permission Sets, Sharing Rules, and User Groups to tighten the sharing model and ensure data was only visible to the right users.
• Enabled MFA via Single Sign-On (SSO) for the internal Salesforce portal, strengthening access security for internal users.
• Implemented Salesforce Marketing Cloud Account Engagement (Pardot) and integrated with grace.com (hosted on AEM), setting up automated lead scoring and campaign management that handled 500K+ emails per month, increasing lead conversion rates from 1% to 3% and saved the marketing team over 100 hours of manual work every month.
• Integrated ZoomInfo with Salesforce to automatically enrich inbound leads, increasing actionable leads by 35%, reducing lead qualification time by 60%, and enabling sales representatives to engage prospects faster.
• Built a Salesforce Experience Cloud solution that gave channel partners a dedicated space to upload and manage opportunity data for the business they brought in.
• Enabled channel partners to access Safety Data Sheets and Quality documents directly within the portal by integrating with SharePoint via CloudFiles (AppExchange), significantly reducing the workload of Sales Representatives.
• Built internal and community portals for Sales Representatives to request SDS and Quality documents from the Product Stewardship and Sustainability teams, rolled out across North America, Latin America, EMEA, and APAC.
• Conducted regular code reviews across Apex, Flows, Triggers, LWC, and Visualforce components, enforcing Governor Limits, catching edge case scenarios early, and simplifying overly complex implementations.
• Managed grace.com hosted on Adobe Experience Manager (AEM) and led the platform migration from AEM 6.5 to 6.5 LTS, ensuring a smooth transition with minimal disruption to the live site.
• Established a formal Change Management process in ServiceNow for Salesforce, bringing structure and accountability to how changes were tracked, reviewed, and deployed across the org.

Senior Salesforce Developer - Hughes Network Systems - Germantown, MD

(2015-06 - 2023-05)

• Developed and customized Salesforce applications including custom objects, workflows, triggers, Lightning Web Components (LWC), SOQL, SOSL, and REST/SOAP APIs.
• Led eCommerce implementations using Salesforce Commerce Cloud B2B (CloudCraze), contributing hands-on across design, development, and integration.
• Implemented a Partner Ordering Website using Salesforce Experience Cloud to streamline channel partner onboarding.
• Integrated Adobe EchoSign with Salesforce, designing data mapping to automate agreement delivery to partners and committing signed data back into the appropriate Salesforce objects.
• Built and maintained CI/CD pipelines using Jenkins and AutoRABIT, managing deployments via Package.xml, pre/post destructive packages, and rollback strategies.
• Implemented Lead Creation via custom REST API and supported the community portal using Triggers, Apex Classes, Visualforce Pages, Translation Workbench, and Custom Labels.
• Configured security at object, field, and record level across the org, enforcing data visibility through sharing rules and Apex sharing.
• Defined Sales Process, Opportunity Stages, and Probability tracking using record types tailored to partner sales workflows.

Salesforce Developer - Sopra Group - Noida, India

(2011-07 - 2013-06)

• Developed a force.com CDR monitoring and processing application for SFR, configuring custom objects, lookup/master-detail relationships, workflow rules, and approval processes.
• Integrated Salesforce with Oracle ERP, PeopleSoft, Informatica, and Business Objects to enable seamless data flow across enterprise systems.
• Designed community UIs via Visualforce pages and implemented business logic using Apex, controller classes, and triggers.

M.S. - Computer Science - George Mason University (2015-05) Fairfax, Virginia

B.Tech - Computer Science - BVCOE (2011-05) New Delhi, India