Jayana Jeffress

Certified Pharmacy Technician with over 1 year of hands-on experience supporting high-volume pharmacy operations at CVS Health. Experienced in prescription processing and filling, medication preparation, insurance and third-party billing, inventory management, controlled-substance procedures, immunization support, point-of-care testing, and patient service. Known for accuracy, attention to patient privacy, and effectively prioritizing multiple responsibilities in a fast-paced pharmacy environment, seeking to transition retail pharmacy experience into a hospital pharmacy setting.

Pharmacy Technician at CVS Health (2025-03 – Present)

• Process and fill prescriptions accurately, including prescription data entry, label preparation, medication preparation, and confirmation of patient information.
• Support daily pharmacy workflow across production, drop-off, pickup, drive-thru, and telephone functions while providing professional and compassionate patient service.
• Process insurance and third-party billing by entering and verifying billing codes, assisting with prior authorizations, resolving claim rejections, and coordinating with insurance providers to ensure accurate and timely prescription coverage.
• Receive, organize, stock, and manage medication inventory, including cycle counts, returns-to-stock, waiting-bin activities, and medication delivery procedures.
• Follow established procedures for controlled substances, patient privacy, medication safety, documentation, and regulatory compliance.
• Assist patients with prescription-related questions and concerns, ensuring clear communication and appropriate resolution.

Shift Leader / Sales Associate at Michaels (2023-10 – 2025-03)

• Led and supported team members during daily store operations, ensuring smooth workflow, task completion, and strong customer service standards.
• Delegated tasks, assisted with training new associates, and guided colleagues to improve efficiency and team performance.
• Provided solution-focused customer service, resolved concerns, and created positive customer experiences in a fast-paced retail environment.
• Processed transactions accurately while supporting inventory management, merchandise stocking, organization, and daily operational needs.

Advanced High School Diploma – Highland Springs High School (2024-05)

Baking & Pastry Program – ACE Center at Hermitage (2023 – 2024)

Culinary Arts Program – ACE Center at Hermitage (2022 – 2023)