Jayla Jones

Dedicated professional with extensive experience in patient care and inmate supervision. Known for effective crisis intervention and maintaining compliance with safety protocols. Committed to fostering a collaborative environment that prioritizes safety and supports both staff and patients.

Detention Deputy - Pulaski County Sheriff's Office - Little Rock, AR

(2026-01)

• Monitored inmate activity to ensure compliance with facility regulations and safety protocols.
• Conducted searches of inmates and property to prevent contraband entry into the facility.
• Assisted in emergency response situations, maintaining order and supporting medical personnel as needed.
• Documented incidents and prepared reports accurately for further review by supervisory staff.
• Enforced facility rules consistently, promoting a safe atmosphere for both inmates and staff members.

Account Representative II - Baptist Health Medical Center - Little Rock, AR

(2023-05 - 2026-01)

• Conducted regular follow-ups with clients to ensure timely resolution of billing and service-related concerns.
• Delivers superior customer service, attaining a 98% satisfaction rate.
• Executes comprehensive revenue cycle activities, enhancing cash flow by 15% through strategic insurance payment collection and resolution of reimbursement issues.
• Analyzes accounts for efficient collection of outstanding AR, achieving a 20% reduction in average days in AR.
• Prevents unnecessary or incorrect write offs, conserving approximately $10,000 annually for the organization

Patient Care Aide - SYNERGY Homecare - Little Rock, AR

(2021-08 - 2023-05)

• Assisted patients with daily living activities and personal care needs.
• Monitored vital signs and reported changes to healthcare professionals.
• Provided companionship and emotional support to enhance patient well-being.

Patient Care Aide - Kindred At Home Home Health - Little Rock, AR

(2021-06 - 2021-08)

• Maintained cleanliness and organization of patient environments for safety.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Assisted patients with daily living activities to enhance comfort and well-being.
• Monitored vital signs and reported changes to healthcare team for timely interventions.
• Provided companionship and emotional support to promote patient mental health.
• Maintained a clean and safe environment in compliance with health regulations.

Bachelor of Science - Business Administration - University of Arkansas, Pine Bluff (2021-07)