Jaylaa Eagan

Proactive professional skilled in customer relations and problem-solving, with a strong ability to adapt to new environments. Expertise in enhancing customer engagement and creating welcoming atmospheres. Demonstrates effective communication skills and attention to detail in recordkeeping.

Front Desk Receptionist at Salem State University (2026-02 – 2026-05)

Provided front desk reception services at Salem State University

• Greeted and assisted visitors with inquiries and directions, enhancing their campus experience.
• Scheduled appointments for faculty and staff, facilitating effective communication between students and guests.
• Greeted customers warmly, fostering a welcoming atmosphere.

Hostess/Food Runner at Reds Kitchen + tavern (2024-02 – 2026-02)

Managed hostess and food running responsibilities at casual dining establishment

• Handled phone inquiries, managed reservations, takeout, and waitlists to enhance guest experience.
• Trained new hosts/runners on procedures and best practices.
• Greeted guests warmly upon arrival, seating them promptly.
• Assisted serving staff, food runners, and bussers to maintain a welcoming and clean dining environment.
• Coordinated with kitchen staff for timely service, ensuring prompt delivery of food to customers' tables.

Cashier/Sales Associate at Forever 21 (2023-09 – 2024-02)

Provided customer service and sales support at retail clothing store

• Educated customers on promotions and loyalty programs, enhancing their shopping experience and encouraging loyalty.
• Greeted customers and addressed inquiries about products and services, fostering a welcoming store environment.
• Maintained accurate cash drawer throughout shifts for financial integrity.

BBA in Business Management – Salem State University (2029-05)

High School Diploma – Peabody Veterans Memorial High School (2025-06)