Jaz Montgomery

With over five years of experience in administrative support, customer service, and high-volume operational environments along with current role supporting reception functions. Serve as first point of contact for visitors and staff, managing high volume of phone calls while maintaining professionalism and discretion. Responsible for processing incoming and outgoing mail, including sensitive legal and media correspondence, and ensuring accurate distribution across departments.

Regularly review official documents for accuracy and completeness, perform data entry using internal systems, and maintain organized records in compliance with office standards. Previous experience with Swissport Cargo and FedEx Express strengthens ability to manage time-sensitive information, maintain detailed records, and operate efficiently in fast-paced environments. Consistently demonstrated strong attention to detail, organizational skills, and the ability to handle confidential information responsibility.

Currently exposed to DOJ operations with desire to continue growing within structured, mission-driven environment.

Receptionist at U.S Attorney's Office (Department of Justice) (2026-02 – Present)

Series: 0304. Hours per week: 40

• Independently manage front office operations, serving as primary point of contact for visitors and incoming communications.
• Screen, prioritize, and route high-volume calls based on urgency and office needs.
• Process and distribute incoming and outgoing mail in accordance with established procedures and compliance standards.
• Maintain and update records, logs, and filing systems to ensure accurate tracking and retrieval of information.
• Review official documents for accuracy, completeness, accuracy and proper formatting prior to distribution.
• Input and manage data using office automation systems and database software.
• Prepare, organize, and distribute correspondence and internal documents.
• Support office operations by maintaining inventory, ordering supplies, and coordinating deliveries.
• Assist staff by locating, organizing, and retrieving documents and information as needed.
• Set up conference rooms for important press conferences and meetings.
• Handle sensitive and confidential information with discretion.

Customer Service Agent at Swissport Cargo Services (2024-10 – 2025-11)

Hours per week: 45

• Process incoming and outgoing cargo shipments, including acceptance, documentation review, labeling, and routing.
• Verify shipping documents (airway bills, manifests) for accuracy and regulatory compliance.
• Provide on-the-floor guidance to team members, ensuring adherence to workflow priorities and safety standards.
• Enter and maintain shipment data in internal tracking systems, ensuring timely and accurate recordkeeping.
• Serve as a point of contact during shifts, helping resolve issues and ensuring smooth communication across departments.

Customer Service Agent at FedEx (2020-10 – 2024-04)

Hours per week: 40

• Provide high-volume customer service and operational support within a fast-paced cargo and logistics environment.
• Serve as a primary point of contact for truck drivers and internal teams.
• Process payments accurately and resolve service inquiries in a professional and timely manner.
• Demonstrate strong administrative and organizational skills by prioritizing tasks, managing multiple responsibilities, and supporting workflow coordination in a fast-paced environment.
• Take on leadership roles by assisting with onboarding and training new staff, providing guidance on procedures, and helping ensure adherence to company policies.