Jazn Boo

Customer service and operations professional with experience across customer support, logistics, travel, and quality assurance. Known for calm problem-solving, clear communication, and improving service through feedback, process coordination, and team collaboration.

Customer Service Quality Assurance Manager at Nera Thailand (2026-01 – Present)

• Lead quality assurance operations by auditing calls, chats, and emails against standardized QA scorecards and service benchmarks.
• Provide structured feedback to customer service representatives, identifying performance gaps to support ongoing skill improvement.
• Track and analyze recurring compliance trends and operational issues to guide training initiatives and SOP updates.
• Oversee agent onboarding and training programs to ensure alignment with quality standards, call handling expectations, and service best practices.

Customer Experience Specialist at Global iGaming & Tech Operator Thailand (2025-01 – Present)

• Served as a primary point of contact for customer inquiries, escalations, and personalized support across multiple channels.
• Reviewed customer feedback, CSAT signals, and sentiment trends to identify friction points and recommend service improvements.
• Worked with operations, sales, and product teams to resolve recurring bottlenecks and improve the customer journey.

Call Center Representative at Trust Apollo Thailand (2025-01 – 2025-12)

• Handled high-volume inbound and outbound customer interactions across phone, chat, and email with a professional and efficient approach.
• Resolved account issues, service requests, and customer queries at first contact to maximize First Contact Resolution (FCR).
• Documented interactions accurately in CRM systems while following scripts, SOPs, and privacy guidelines.

Customer Experience & Fulfillment Coordinator at Stashworks Warehouse Singapore (2024-01 – 2025-12)

• Managed customer support via chat, email, and phone for order tracking, returns, and delivery updates.
• Resolved customer complaints efficiently while optimizing internal record keeping and follow-up processes.
• Delivered calm, resolution-focused service during high-pressure and high-volume scenarios.

Logistics Operations Manager (Import/Export Services) at Clipper Logistics Myanmar (2021-01 – 2024-12)

• Managed supply chain and delivery coordination across import and export routes.
• Oversaw warehouse and inventory management, cost control, and efficiency tracking.
• Handled vendor and transport communication, technical problem solving, and process improvement.

Manager of Business Development and Sales at Leisure Life Property Myanmar (2019-01 – 2020-12)

• Driven client acquisition and relationship building through targeted property marketing and lead generation.
• Executed sales strategies, market research, competitor analysis, contract negotiations, and deal closing.
• Managed team coordination and performance tracking while ensuring compliance with local property laws and rental trends.

CEO & Co-Founder at Get Up & Go Travel Myanmar (2015-01 – 2019-12)

• Directed overall business strategy, trip planning, customer service operations, and budget allocation.
• Spearheaded multi-channel marketing campaigns and online promotional strategies to grow brand presence.
• Managed vendor relationships, booking logistics, team leadership, and high-level business development.

BA (Bachelor of Arts) in English – Mandalay University of Distance Education (2008-01 – 2012-12)

Diploma in Mechatronic Engineering – Nanyang Polytechnic (2011-01 – 2015-12)