Jeanine DeBerry

Order Management & Customer Support professional with 25+ years of experience entering and reviewing customer information, resolving discrepancies, and supporting daily operations in fast-paced environments. Known for accuracy, patience, and clear communication. Strong remote work habits, quick learner, and dependable with follow-through. Comfortable working independently and keeping systems, records, and workflows organized and running smoothly.

Call Specialist - ASD - Remote

(2023-01 - 2024-12)

• Entered customer information with strong accuracy and attention to detail.
• Identified and resolved inconsistencies by reviewing and clarifying details.
• Communicated updates to internal teams to support smooth daily workflows.

Pharmacy Benefits Manager - TTEC / OptumRx - Remote

(2022-01 - 2023-12)

• Updated customer accounts, verified information, and corrected discrepancies.
• Managed high-volume customer requests while keeping documentation organized.
• Worked with pharmacies and internal departments to resolve account concerns.

Customer Service Team Manager - Alorica / Samsung

(2019-01 - 2020-12)

• Reviewed customer documentation and ensured accuracy before finalization.
• Supported agents handling customer questions and account updates.
• Identified workflow issues and helped implement clearer processes.

Operations & Project Administration - DNV

(1999-01 - 2014-12)

• Maintained operational data, contracts, and documentation in CRM/ERP systems.
• Coordinated with internal teams to keep records aligned and processes consistent.
• Created simplified procedures that reduced repeated errors and improved clarity.

Master of Information Technology - University of Phoenix

Bachelor of Computer Information Systems - DeVry Institute of Technology

Full-Stack Developer Certificate - React, JavaScript, APIs - SheCodes