Retail Sales Lead at InMotion Entertainment (2023-09 – Present)
- Leadership: Spearhead training for new associates on sales techniques, product knowledge, and store operational standards.
- Specialization: Certified as a Beats "Pro" Specialist, providing expert-level consultations on high-end audio technology.
- Operations: Entrusted with opening and closing duties, including cash handling, inventory auditing, and daily reporting.
- Performance: Consistently drive merchandise sales through personalized service and technical demonstrations.
Retail Sales Lead at InMotion Entertainment (2016-09 – 2021-09)
- Leadership: Spearhead training for new associates on sales techniques, product knowledge, and store operational standards.
- Specialization: Certified as a Beats "Pro" Specialist, providing expert-level consultations on high-end audio technology.
- Operations: Entrusted with opening and closing duties, including cash handling, inventory auditing, and daily reporting.
- Performance: Consistently drive merchandise sales through personalized service and technical demonstrations.
Customer Service Representative at Express Scripts (2021-11 – 2023-09)
- Managed high-volume inquiries regarding healthcare and prescription benefits with empathy and precision.
- Navigated complex internal databases to provide accurate information to members and providers.
- Maintained high quality-assurance scores by resolving issues on the first call.
Technical Support Representative at Sitel (2016-06 – 2016-09)
- Fielded inbound calls to assist customers with complex hardware and software technical issues.
- Researched internal databases to identify and implement software solutions for end-users.
Sales Technician at Office Depot (2014-05 – 2015-08)
- Performed diagnostic repairs and routine maintenance on consumer computers.
- Consulted with customers to match their needs with appropriate technology hardware and service plans.
Retail Sales Consultant at Jos. A. Bank (2011-10 – 2014-05)
- Developed and retained a loyal local clientele through proactive follow-ups and personalized styling.
- Exceeded sales goals in luxury suiting and accessories through effective upselling techniques.
- Recognition: Received multiple awards for excellence in customer service and satisfaction.
