Jeff McLaughlin

Energetic and self-motivated professional with over 10 years of experience in high-volume retail and customer service environments. Proven track record of exceeding sales targets, training high-performing teams, and resolving complex technical issues. Committed to delivering a warm, professional customer experience and seeking to leverage strong communication skills in a stable, service-oriented role.

Retail Sales Lead at InMotion Entertainment (2023-09 – Present)

• Leadership: Spearhead training for new associates on sales techniques, product knowledge, and store operational standards.
• Specialization: Certified as a Beats "Pro" Specialist, providing expert-level consultations on high-end audio technology.
• Operations: Entrusted with opening and closing duties, including cash handling, inventory auditing, and daily reporting.
• Performance: Consistently drive merchandise sales through personalized service and technical demonstrations.

Retail Sales Lead at InMotion Entertainment (2016-09 – 2021-09)

• Leadership: Spearhead training for new associates on sales techniques, product knowledge, and store operational standards.
• Specialization: Certified as a Beats "Pro" Specialist, providing expert-level consultations on high-end audio technology.
• Operations: Entrusted with opening and closing duties, including cash handling, inventory auditing, and daily reporting.
• Performance: Consistently drive merchandise sales through personalized service and technical demonstrations.

Customer Service Representative at Express Scripts (2021-11 – 2023-09)

• Managed high-volume inquiries regarding healthcare and prescription benefits with empathy and precision.
• Navigated complex internal databases to provide accurate information to members and providers.
• Maintained high quality-assurance scores by resolving issues on the first call.

Technical Support Representative at Sitel (2016-06 – 2016-09)

• Fielded inbound calls to assist customers with complex hardware and software technical issues.
• Researched internal databases to identify and implement software solutions for end-users.

Sales Technician at Office Depot (2014-05 – 2015-08)

• Performed diagnostic repairs and routine maintenance on consumer computers.
• Consulted with customers to match their needs with appropriate technology hardware and service plans.

Retail Sales Consultant at Jos. A. Bank (2011-10 – 2014-05)

• Developed and retained a loyal local clientele through proactive follow-ups and personalized styling.
• Exceeded sales goals in luxury suiting and accessories through effective upselling techniques.
• Recognition: Received multiple awards for excellence in customer service and satisfaction.

– Arlington Heights High School