Area Coach - KBP Foods
(2018-01 - 2025-08)
- Oversaw eight restaurants across KFC, Taco Bell, and Long John Silver's brands
- Ranked #1 Area Coach company-wide on People Scorecard (2024)
- Achieved lowest crew and management turnover company-wide in 2023 and 2024
- Developed and promoted 25+ internal shift managers, achieving 110% management staffing
- Maintained zero General Manager turnover for four consecutive years
- Selected for Area Coach Council to improve training standards and operational efficiency
- Led labor, cost of goods, and P&L training workshops
- Certified ServSafe Proctor and Instructor
- Created internal promotion standards adopted across the market
- Ranked #1 in company philanthropic engagement initiatives
District Manager - Steak 'n Shake
(2011-05 - 2018-01)
- Directed seven restaurants including four high-volume units and one top-ten national performer
- Led and developed 300+ employees and 28 managers
- Improved fiscal accountability, guest satisfaction, and cost control
- Led development and rollout of Create-Your-Own-Burger concept across 17 locations
- Reduced turnover below industry averages through hiring and training improvements
- Facilitated district-level P&L workshops to address performance gaps
- Introduced 50+ new products within four years
Field Training Manager - Steak 'n Shake
(2009-05 - 2011-05)
- Led training for District, General, Assistant Managers, and Trainers
- Supervised onboarding for all new managers in Chicago Group Market
- Directed Training Restaurant certification and compliance
- Co-authored and taught Train-the-Trainer programs
- Audited and improved training systems across the market
Training Store General Manager - Steak 'n Shake - Rosemont, IL
(1999-09)
General Manager - Steak 'n Shake - Evanston, IL
(1999-09)
Savings Account Representative - HFS Bank
(1994-01 - 1999-09)
- Opened and serviced consumer loan and deposit accounts
- Managed vault audits, cash controls, and account reconciliations
