Jeff Shoulders

Senior multi-unit operations leader with 20+ years of experience overseeing complex, high-volume restaurant portfolios. Proven track record in talent development, turnover reduction, financial performance, and operational recovery. Recognized for building strong leadership pipelines, stabilizing underperforming locations, and improving culture, accountability, and profitability.

Area Coach - KBP Foods

(2018-01 - 2025-08)

• Oversaw eight restaurants across KFC, Taco Bell, and Long John Silver's brands
• Ranked #1 Area Coach company-wide on People Scorecard (2024)
• Achieved lowest crew and management turnover company-wide in 2023 and 2024
• Developed and promoted 25+ internal shift managers, achieving 110% management staffing
• Maintained zero General Manager turnover for four consecutive years
• Selected for Area Coach Council to improve training standards and operational efficiency
• Led labor, cost of goods, and P&L training workshops
• Certified ServSafe Proctor and Instructor
• Created internal promotion standards adopted across the market
• Ranked #1 in company philanthropic engagement initiatives

District Manager - Steak 'n Shake

(2011-05 - 2018-01)

• Directed seven restaurants including four high-volume units and one top-ten national performer
• Led and developed 300+ employees and 28 managers
• Improved fiscal accountability, guest satisfaction, and cost control
• Led development and rollout of Create-Your-Own-Burger concept across 17 locations
• Reduced turnover below industry averages through hiring and training improvements
• Facilitated district-level P&L workshops to address performance gaps
• Introduced 50+ new products within four years

Field Training Manager - Steak 'n Shake

(2009-05 - 2011-05)

• Led training for District, General, Assistant Managers, and Trainers
• Supervised onboarding for all new managers in Chicago Group Market
• Directed Training Restaurant certification and compliance
• Co-authored and taught Train-the-Trainer programs
• Audited and improved training systems across the market

Training Store General Manager - Steak 'n Shake - Rosemont, IL

(1999-09)

General Manager - Steak 'n Shake - Evanston, IL

(1999-09)

Savings Account Representative - HFS Bank

(1994-01 - 1999-09)

• Opened and serviced consumer loan and deposit accounts
• Managed vault audits, cash controls, and account reconciliations

Indiana University (1996-08 - 2001-05) Bloomington, IN