Product Owner/Manager at REPAY - Real Time Payments (2025-05 – Present)
- Institutionalized a cross-functional AI framework across all Business Payments product lines, automating role-specific setups and Jira/GitHub MCP integrations to unify product-engineering alignment and accelerate delivery velocity.
- Designed and scaled a decentralized GenAI knowledge pipeline, leveraging context engineering, memory hooks and role-based prompts to transform tribal data in high-fidelity AI outputs that optimize feature scoping and delivery.
- Accelerated time-to-market and slashed rework by embedding AI-generated functional prototypes and design specs into User Stories and Epics, aligning cross-functional requirements to eliminate delivery roadblocks.
- Own a comprehensive B2B ecosystem including ClickToPay (AR) and ERP integrations for 15+ solutions (Sage, Acumatica, Dynamics 365), driving virtual card and ACH adoption for global networks.
- Launched merchant card surcharging and Level 3 interchange optimization across major ERP platforms, reducing interchange fees and allowing merchants to offset processing costs.
- Engineered a logic and NRT orchestration gateway to decouple deployment cycles, enabling faster iteration and streamlined payment tracking across fragmented ERP environments.
Digital Product Manager at FIS (Fidelity National Information Services) (2023-07 – 2025-02)
- Directed the "Best Business Payments Solution (2024)" as Primary Digital Product Manager, scaling the division through a period of 12% average YoY growth.
- Engineered a 15% increase in annual client retention by engaging 70+ reseller partner banks to extract deep user insights and build consensus on product enhancements.
- Expanded market share via strategic feature launches, including Pay-by-Bank and Invoice-to-Pay, ensuring a competitive edge in the B2B fintech landscape.
- Optimized organizational velocity by architecting a new Agile planning model that reduced timeline overhead by 80% (from 2.5 days to 0.5 days).
- Empowered 15 engineering and 8 sales teams as a cross-functional SME, delivering technical insights that directly resulted in 30 net-new enterprise deals.
Director, Product Operations & Solutions Consultant at FIS (Fidelity National Information Services) (2022-01 – 2023-07)
- Revolutionized automated commercial payment processing, resulting in a 30% reduction in transaction processing time and a 25% increase in capacity.
- Led a multi-year infrastructure transformation, transitioning legacy SOAP APIs to RESTful services for 80+ white-labeled client sites.
- Achieved a 15% reduction in operational costs by negotiating third-party contracts and eliminating $2.2M in unnecessary licensing fees.
Product Operations Manager (ACH & RTP) at FIS (Fidelity National Information Services) (2021-07 – 2022-01)
- Established foundational Product Operations for ACH & RTP units, driving a 30% reduction in processing errors and a 15% increase in operational efficiency.
- Streamlined time-to-market by 20% by crafting 6 comprehensive PRDs and aligning system changes with client goals to boost satisfaction scores by 40%.
Lead Project Manager / Associate Product Manager at FIS
Managed intricate software integrations with a 95% on-time delivery rate; boosted project profitability by 35% through meticulous cost-tracking and stakeholder management.
Technical Project Manager at ComNet / Allstate / Keefe Group
Directed 50+ infrastructure projects totaling $10M annually; reduced software testing timelines by 30% and resolved 97% of technical challenges on the first attempt.
