Jeff Wood

A detail-oriented Agile Business Analyst adept at collaborating in cross-functional teams to ensure high standards of software quality. Committed to fostering continuous improvement through proactive feedback and innovative solutions.

Agile Business Analyst - Asignet Technology DNA - Centreville, VA

(2023-05 - 2026-04)

• Train legacy Asignet employees on NTT Data platforms and support leadership with client migration.
• Collaborate with new teams to troubleshoot discrepancies in platform functionality and establish common processes.
• Consult with a Meta team in Singapore via weekly Zoom meetings to automate vendor mobility orders across the world. Responsible for initial screen mock-ups and wireframes, data collection, and subsequent analysis.

Agile Business Analyst - NTT Data - Centreville, VA

(2020-01 - 2023-05)

• Provided technical leadership to an agile team of developers and quality assurance testers through each sprint and program increment.
• Translated operational business needs into thorough and technical user stories and epics to be worked by the team.
• Created APIs, AP Export files and other exports out of our SaaS product into the client's ServiceNow, Oracle, Workday
• Coordinated the weekly release of tickets with other Agile teams and release managers.
• Wrote step by step test cases and engaged with the quality assurance team to discuss results and edge cases.
• Presented enhancements to the company after each program increment and provided any further training required.

IT Ticket Administrator - NTT Data - Centreville, VA

(2013-01 - 2020-01)

• Utilized the Agile methodology to move 3,000 to 5,000 system tickets a year through the development cycle.
• Provided third-level analysis of client requirements and bug tickets.
• Coordinated timely updates for escalated and urgent issues such as system outages.
• Increased efficiency and cost savings by 30% through resolving bug tickets and eliminating rework.
• Ensured issues and client requirements were well defined.
• Executed queries in SQL and provided research and guidance on how the system operates.
• Promoted effective communication by translating highly technical responses from the developers into user-friendly language for clients.
• Performed regression testing the Saturday following a release.

Implementation Coordinator - NTT Data - Centreville, VA

(2009-01 - 2013-01)

• Implemented 20 to 30 Fortune 100 clients onto company Telecom Expense Management Software-as-a-Service (SaaS) offering.
• Analyzed client requirements and determined the best action plan for ensuring the client received the optimal user experience.
• Managed communication internally and externally to escalate issues, determine project risks, and provide key project updates.
• Configured client user workflows using relationship directives and simple code.
• Consolidated and scrubbed telecom data in Microsoft Excel using v-lookups, pivot tables, concatenate, and filter functions.
• Ensured data was correct and conformed to the TEM database.
• Rectified any loading issues and confirmed data loaded correctly.

Procurement Specialist - Rockwell Collins - Warrenton, VA

(2006-01 - 2009-01)

• Created purchase requests for internal review and approval.
• Generated purchase orders for release to the supplier or manufacturer.
• Specified purchase order requirements succinctly to eliminate ambiguity about the product.
• Acted as a liaison between the supplier and internal stakeholders, including the program manager or the Vice President of Manufacturing.
• Supervised the material room staff.
• Generated a monthly accounting cost report for entry into the general ledger.
• Ensured the material costs were transferred in accordance with internal guidelines and controls within 1% of the Accounting Department's calculation.
• Provided the Vice President of Manufacturing a monthly report detailing product unit costs which were presented to the executive team.
• Researched cost variances and supplied a timely, in-depth explanation.
• Suggested key cost-saving measures to eliminate wasteful spending.

Master of Arts - International Commerce & Policy - George Mason University (2006-01)

Bachelor of Science - Finance & Marketing - George Mason University (2003-01)