Jeffery Grady

Skilled and reliable Sales Representative, experienced in acquiring new clients, developing strong relationships, and creating sales opportunities and referrals. Solicits new business and consistently grows customer base. Strong communication skills and an innate ability to connect with customers.

Experience in training over 10 employees to reach sales and business goals. Recently worked as a compassionate Caregiver, skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship, ensuring comfort and safety at all times.

Adult Caregiver - Caring Senior Service - Irvine, CA

(2023-11 - 2025-04)

• Administered medications according to doctor's orders and monitored responses.
• Provided personal care and support to adults with physical disabilities in a residential setting.
• Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
• Maintained detailed records of client's health information including medication administration logs.

Business Development Representative - Zillow - Irvine, CA

(2022-02 - 2022-08)

• Primary responsibility was driving appointments for top-line revenue through setting acquisition appointments for Account Executives.
• Qualified leads from marketing campaigns as sales opportunities.
• Contacted potential clients through cold call and emails (100+ dials/day).
• Aggressively prospected opportunities in the market and presented the company to potential clients.

Trainer and Sales Associate - Step 1 Credit - Irvine, CA

(2018-01 - 2020-03)

• Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
• Customer Service experience with answering all questions regarding loans and servicing.
• Used strong sales techniques to instill interest in customers regarding assistance in credit repair.
• Acted as initial contact in addressing customer concerns.

Sales Associate - CarMax- Costa Mesa - Costa Mesa, CA

(2015-11 - 2017-12)

• Proficiently sell a wide range of used vehicles, all makes and models.
• Prepared and reviewed bank statements and income to match what kind of financing offers were available to the customer.
• Selling and promoting finance and insurance products.
• Follow-up in-bound telephone inquiries, walk-in prospects, and emails inquiries.

Customer Service Representative - Convergys- Tucson - Tucson, AZ

(2013-03 - 2015-11)

• This job required strong customer service skills, with an emphasis on customer satisfaction.
• Assisted customers with filling prescriptions and connected them to a pharmacist for specific prescription questions.
• Assisted customers in making payments on their accounts, including setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.

Social Services - Pima Community College

High School Diploma - Our Lady of The Rosary (2005)