Jeffrey Fager

Results-driven IT professional with over 20 years of experience leading all aspects of IT operations. Dynamic, organized manager with strong leadership, problem-solving and team-building skills. Passionate about business, relationship building and leveraging technology to solve issues and improve performance, processes, and productivity.

 Hired, managed and evaluated staff to support a stable, secure desktop infrastructure and operating system platform. Provided leadership and direction to Legal Aid of Nebraska’s desktop support (Tier-1 and 2) and network environment to ensure delivery of IT operational services including prompt attention to user account management and priority 1 service outages. Service was provided to all 7 locations throughout the state of Nebraska and included periodic travel to all locations  Conducted regular team meetings to set short and long-term objectives, policies, and operating procedures for IT personnel  Implemented ConnectWise Manage to input, manage and report on user IT requests and problems.

Established an internal SLA policy for responding to and updating tickets  Wrote and published RFP for a grant-funded project to upgrade and replace existing phone system with state-of-the-art system including AV equipment for conference and consult rooms. 3CX VoIP solution was selected and implemented through our MSP to include removal of old equipment, deployment and implementation of new equipment and staff training  Actively participated in all Leadership Team meetings to set organizational direction, set policies and solve problems

Master of Science in Information Technology Management, May 2012. Creighton University, Omaha, Nebraska

Master of Science in Business Administration, December 2000. University of Nebraska at Omaha, Omaha, Nebraska

Bachelor of Science in Business Administration, August 1994. Major: Management Information Systems. Creighton University, Omaha, Nebraska