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I am a published author of 7 books of inspirational poetry. I have 20 years of customer service experience with emphasis in documenting and problem -solving incoming calls/emails.
Recently served 5 years in a high volume call center. Received and managed 1 resolution calls, documenting each call and always showing empathy and exceptional customer service.
Managed, trained and developed high volume specialized call center for diagnostic lab for 20 years. Demonstrating empathy, time management, excellent oral and written communication to the objective of superior customer service/ customer retention.
3 years of college at Mississippi State University, majoring in communications with an emphasis on print journalism. Broadened my abilities to speak well, report/ document and converse with individuals and large groups.
