Jelean Duncan

Analytical and detail-oriented data entry specialist with 5+ years of experience working with data, ensuring data integrity, and creating visual reports.

Advanced

Excel skills and experience with database systems. Proven track record of streamlining workflows and maintaining high accuracy. Seeking a data entry role with opportunities to grow into data analysis.

Data Entry Assistant (Volunteer) - Food Pantry - St. Paul's Anglican - Summerville, SC

(2025-03 - 2026-06)

• Greet and register new recipients by verifying eligibility and accurately entering data into the Linksys Feed Database
• Maintained up-to-date records for returning recipients while ensuring data accuracy and completeness
• Conducted regular inventory checks and update order forms to reflect current food supplies
• Proposed a streamlined order-filling workflow to expedite processing and increase the number of recipients served during two-hour distribution windows
• Reported technical and operational issues to maintain smooth database functionality

Virtual Guest Manager - StarrMark Solutions - Moncks Corner, SC

(2023-08 - 2024-07)

• Provided prompt responses to guest inquiries before and after booking, ensuring a seamless check-in/check-out process
• Managed emails, calendars, and phone inquiries in support of efficient property operations
• Analyzed guest feedback and prepared quarterly reports featuring charts and data visualizations to assist decision-making by leadership
• Assisted in data entry to track reservations, revenue, and expenses while supervising the service team to maintain property standards

Volunteer – Customer Service - Food Bank - St. Paul's Anglican - Summerville, SC

(2017-08 - 2026-06)

• Fill order forms and pack groceries for recipients accurately and in timely manner
• Assist with grocery delivery at the designated pick-up line
• Sort and organize donations in preparation for distribution

Customer Financial Service Representative - Verizon Wireless - North Charleston, SC

(2010-04 - 2015-08)

• Assessed high-risk account in collections for specialized treatment to restore customer to good standing
• Managed high-volume and fast-paced workload while consistently maintaining call control and professionalism
• Utilized the Computer Assisted Collections System (CACS) to negotiate payments and bring delinquent accounts current
• Trained and mentored new hires, sharing proven collection strategies while following compliance and best practices
• Conducted risk assessment on customer accounts and recommended solutions that aligned with company policy
• Maintained accurate customer records and documentation to ensure alignment with company regulatory compliance
• De-escalate customer issues while delivering exceptional customer service

Some College - Kean University

GED (General Educational Development) Certificate - State of South Carolina (SC) via GED.com