Administrative Assistant Specialist
South Carolina Department of Social Services • Charleston, SC
October 2019 to Present
- Ebt Coordinator: order ebt cards, mail out ebt cards, and prepare expedited cards/reports
- assist clients face to face applying for FI and SNAP benefits
- explain services and register applications, assigns caseworkers and scan into system.
- Serves as switchboard operator of the agency by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases.
- Greets customers at the reception desk, determine customers’ needs and direct them to designated program/caseworker
- Copies documents for clients and scans into the SCOSA system to appropriate caseworker.
- Performs clerical support for SNAP and FI by mailing application packets, appointment letters, transfer in and out cases, prepares alert changes, researches records for child support, real property and vehicle information.
- Receives, opens, stamps and distributes all drop box and incoming mail to appropriate individuals or folders
- submits faxes, replenish copiers and network printers with toner, paper and envelopes. Responds to quality control requests, assists the supervisor as needed and performs other related duties as required.
- file incoming case files on file shelves, pulling outgoing files as requested, maintain separation of case files by program and purging closed case files as required for destruction and archives.
- Train new team members on SNAP/TANF process
- Performs American Red Cross sheltering and Disaster Snap duties.
- Accepts and processes payments for SNAP repayment plan
Toss Support/Clerical
Alternative Staffing Inc. • Charleston, SC
April 2018 to July 2019
Making reminder calls of upcoming CE appointments for varies teams to claimants
- Follow up on medical records request or school records request with doctor offices/companies. *Reprint CE letters/packets
- Mail and fax documents to doctor/school offices
- Pull medical records from MUSC for examiners
- Reschedule missed appointments
- Assist as call center representative(answering,transferring calls, and taking notes for examiners)
- Perform varies duties on a weekly basis:
- Vendor updates
- Deliver files to examiners *Scanning/Validation
- Assist mailroom
- Assist as backup receptionist
Client Intake Specialist
Shelly Leeke Law Firm • North Charleston, SC
June 2016 to July 2018
- Experienced in Captorra and Needles system
- Schedule client appointments
- Fax and mail off client documentation
- Provide excellent customer service to potential clients and business associates
- Refer cases to associated attorneys
- Lead intake specialist on Talcum Powder cases
- Experienced in working fast paced environment
- Answer multiple calls on a day to day basis
- Input case information typing with accuracy and speed
Care Improvement Plus Providers Specialist
Dial America • North Charleston, SC
September 2015 to January 2016
- Accurate information provided
- Outstanding communication skills
- Conflict resolution skills
- Provide benefits concerning members insurance
- Provide claims denial/paid
- Submit appeals, claim reviews
- Look up claims/medial records for accurate information
- Excellent customer service
- Understands basic medical terms
- Worked in fascet, onbase, and provider portal system
Assistant Store Manager
Gymboree • North Charleston, SC
May 2013 to September 2015
- Accurate cash handling
- Store opening/closing procedure
- Great customer service skills
- Outstanding communication skills
- Exceptional leadership skills
- Conflict resolution skills
- Reduce shrink
- Recruiting/ interview
- Loss Prevention
- Operations Manager
- Run conference calls
- Process credit card applications
