Jen G

Seeking to transition from customer service professional to Administrative Assistant II/Enrollment Specialist with vast experience through employment with Texas A&M University-San Antonio.

Administrative Assistant at Texas A&M University-San Antonio (2009-09 – 2012-02)

• Perform all general office duties, answer phones of multiple lines, work within highly confidential areas in the University to organize files and data, fax, copy and deliver confidential information for the Enrollment Department
• Check voice mails of multiple lines, take messages for the School and Enrollment Department; return phone calls to those who left messages
• Help prepare reports, accept and maintain academic, student and financial records for all departments of Enrollment such as Financial Aid and Admissions
• Assist students with graduation applications, financial aid applications and all other documents associated with Enrollment
• Verify class schedules, assist Advising Department in scheduling appointments for various advisors, call students and reschedule appointments as needed
• Successfully perform all duties with excellent customer service and a positive attitude for students, administration, faculty, staff, and visitors alike

Administrative Assistant at Texas A&M University-San Antonio (2009-06 – 2009-09)

• Assisted the Executive Administrative Assistants of the President and Provost of Texas A&M University-San Antonio
• Performed all general office duties, answered phones, worked within highly confidential areas in the University to organize files and data, fax, copy and deliver confidential information for the President and Provost
• Successfully performed all duties with excellent customer service and a positive attitude for students, administration, faculty, staff, and visitors alike

Recruiter at Casey Alumni Advisory Council (2008-12 – 2011-08)

• Educate foster care children on the benefits of the Casey Family Programs, a program designed to ease the transition between foster care and adult independence
• Consult on program benefits and provide mediation services between the foster children and their caseworkers
• Assist in advertisement for Casey Family Programs
• Maintain an above average number in clientele
• Receive monthly stipend as appreciation for volunteer hours

President at Casey Alumni Advisory Council (2008-12)

• Organize, through Microsoft Office, spreadsheets, logistics, sign-in sheets and other documents needed to market ongoing activities for Casey Family Programs
• Volunteer and assist with the RSVP of clients that will attend functions organized
• Keep other members up to date with current training, events, and functions
• Receive a variety of training in Leadership, Team Building and How To Multitask
• Utilize proficient skills in general office duties, faxing, copying, data entry, organizing meetings and answering multiple lines
• Adapt easily and readily to different work environments and learn quickly

Clerical Assistant at City of San Antonio - Bridge to Work (2008-12 – 2009-04)

• Learn and utilize customer service skills with students and staff
• Become familiar with proper business communication
• Attend and perform resume writing classes
• Learn advanced techniques to successful job search and also perform monitored job training

Clerical Assistant at City of San Antonio - Columbia Heights (2008-12 – 2009-04)

• Worked in a GED school environment enrolling students and assisting them with their concerns
• Performed all general office duties exceptionally well, including filing, copying, and answering multiple phones and lines
• Assisted with school registration of new students and former clients
• Learned and utilized better professional business communication skills and maintained confidentiality

Treasurer at Youth Advocates in Action (1999-04 – 2006-12)

• Managed monies for the organization Youth Advocates in Action (YAIA)
• Rallied in different cities for the youth in foster care
• Helped create the laws and regulations for this program
• Presently maintain a friendship with the remainder of the alumni of YAIA
• Received a quarterly stipend as a volunteer

Transfer Coursework in Psychology & Sociology – San Antonio College (2002-08)