Jen R.

Driven, high-performance Administrative and Human Services professional with excellent analytic, communication and problem-solving skills in both public and private sectors.

Community Resource Specialist - State of Rhode Island–Office of Healthy Aging - Cranston, RI

(2022-08)

Responsible for overall management of Senior Medicare Patrol (SMP) /State Health Insurance Program (SHIP) Volunteers

• Recruitment referrals, interviews and background checks
• Onboarding and Training of Volunteers
• Annual Recertifications
• Annual mandatory training and online training support
• Volunteer Recognition
• Provide Senior Medicare Patrol (SMP) Presentations on Medicare Fraud, Waste and Abuse
• Conduct onsite visits to community partner agencies
• Review/refine state and federal policies/procedures for requirements of SMP/SHIP Programs
• Promote SHIP/SMP at public events, such as Health Fair, Senior Fair or Special Events
• Assist Medicare Beneficiaries year-round and during Annual Medicare Open Enrollment with unbiased counseling on the various Medicare options
• Assist Dual Medicare/Medicaid beneficiaries with plan options and screening of Medicare Assistance Programs
• Educate Medicare Beneficiaries on Medicare Fraud, Waste and Abuse
• Assist OHA Project Manager with SMP Work plan to ensure ACL requirements are achieved
• Assist OHA Project Manager with data analytics, program budgeting, grant reports, grant applications, and overall management of the federal grant programs
• Manage RI SHIP/SMP 1-888-884-8721 phone line and respond to messages in a timely frame
• Data Entry of SHIP/SMP Interactions into reporting systems STARS and SIRS for federal reporting requirements
• Assist with coordination of trainings and events

Eligibility Technician - State of Rhode Island–Department of Human Services - Warwick, RI

(2018-02 - 2022-08)

• Communicate basic program, process, eligibility requirements and status to customers and advocates
• Complete applications and securing supporting evidence to ensure that complete and accurate information is obtained
• Perform eligibility determinations for both initial and continuing individuals applying for or receiving assistance payments
• Assist applicants/recipients in knowing their rights and responsibilities
• Investigation of overpayments in DHS Programs, calculating the overpayment amount, establishing overpayment claim in the integrated eligibility system
• Provide households with the proper due process rights in noticing of the debt and collecting it
• Provide assistance with CCRU Appeals, Fair Hearings and Administrative Disqualification procedures
• Understanding of the DHS program eligibility policies, state and federal program regulations
• Collect any overpayments of government programs

Assistant to Principal - Paul Cuffee Upper School - Providence, RI

(2016-08 - 2018-02)

• Organize and maintain the system for accurate and complete record keeping and reporting for all student and staff activities, attendance, Fire drills/evacuations and records required by the law
• Support the Principal with all Administrative and Daily Tasks including but not limited to; maintaining daily schedule/calendar, managing staff attendance, employee time off request, vacations and time sheets
• Create a vibrant culture in office for students, staff and parents while ensuring effective communication to requests in a timely manner
• Event Coordination

Master of Public Administration - Roger Williams University (2019-05)

Bachelor of Arts - Psychology - Rhode Island College (2009-05)