Jenevea Burns

Motivated and dedicated professional seeking an entry-level customer service position to utilize strong communication, problem-solving, and organizational skills to provide exceptional support and drive customer satisfaction.

Mail Handler - United States Postal Service

(2014-05)

• Assist in processing the mail.
• Setting up the machines with containers and printing shipping labels.
• Dispatching full containers and loading trucks and also unloading trucks.

Overnight Supervisor, Night Auditor - Hard Rock Hotel Chicago

(2009-09 - 2011-05)

• Checking guests in and out of the hotel, handling guest billing issues, prepare work needed to conduct the next day's business.
• Completing the night audit and filling in as a Supervisor to cover off days.

Manager/Overnight Auditor - W Chicago Lakeshore Hotel - Chicago, IL

(2001-08 - 2008-10)

• Responsible and accountable for the management of entire hotel and its staff.
• In charge of commercial accountability for planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping.
• Resolve guest complaints and various reservation and accounting issues.
• Performing the audit as well as troubleshooting any problems that arise.
• Escort visitors on a tour of the hotel and rooms, including discussion of special features and hotel amenities.

Housekeeping Floor Manager - Swissotel Chicago - Chicago, IL

(2000-07 - 2001-08)

• Supervised work activities of cleaning personnel to ensure that rooms and public areas were clean and well maintained in accordance to established standards.
• Assigned duties to department employees and inspected their work to ensure that standards are maintained.
• Conducted detailed inspections of rooms and public areas daily, and ensured that all vacant dirty rooms met the required standards before updating room status.
• Inspected and restocked the contents of the private bars in every room on a daily basis and ensured that the guests were charged accurately.
• Cleaned and assisted with cleaning guest rooms in emergency situations.

Night Audit Supervisor - Hotel Allegro Chicago - Chicago, IL

(1998-11 - 2000-07)

• Posted charges, settled folios for individuals, groups and due-outs communicated through

Associates Degree - Business Administration - Everest College Phoenix AZ.