Jenn

Hardworking, highly motivated executive bilingual professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to always maintain confidentiality. Resourceful with a passion for growth and efficiency to surpass company needs and uphold corporate values.

Front Office Manager - Atlantic Steel Structures - Pompano Beach, Florida

(2026-02 - 2026-06)

On-site

• Continuous email and communication via Slackbot AI for updates/concerns
• Monitoring of incoming calls to provide customer service and/or route to assigned sales reps
• Update calendars in GoHighLevel with schedules of design calls with Project Managers
• Verification of data in Buildings in Production spreadsheet & notification of customers for payments
• Create Welcome Kit including drawings of Building emailed to client with design call to follow for discussion of building specifics
• Confirmation of documents sent via DocuSign have been completed and received

Administrative Specialist - City of Deerfield Beach via 22nd Century Technologies - Deerfield Beach, Florida

(2025-12 - 2026-02)

On-site

• Provided ongoing customer service in person, by telephone, mail, and email to citizens, elected officials, agencies, city employees, and clients
• Assisted Spanish Speaking members with inquiries and provided information for their comprehension
• Composed/edited correspondence, forms, reports, and memos for clarity and accuracy including updating of standardized forms with current logo and contact information
• Collaborated with accounting and operations departments to monitor expenses, departmental purchases, and maintain budget alignment
• Maintained time records inc. time off requests/aided with entering of payroll into time tracking system
• Updated and maintained enrollment forms for seminars hosted by Northeast Focal Point Center ex. FLOW (Florida Licensing on Wheels) and Tax Aide by AARP Foundation

Executive Assistant - Belzona, Inc. - Miami Lakes, Florida

(2025-06 - 2025-09)

On-site

• Researched company’s website to verify data for future web updates and content management
• Supported C-level executives by creating requested reports via Microsoft Excel
• Ongoing communication via email & phone with distributors to obtain updated Certificates of Insurance
• Managed executive calendars coordinated travel arrangements, and timely completion of daily tasks
• Continuous review of administrative policies and procedures; consistently reviewed procedures for improvement to optimize productivity. Monitored office supplies and handled procurement requests to ensure efficient operations

Private Academic Tutor - Private Tutoring · Part-time - Pembroke Pines, Florida

(2023-11 - 2025-06)

On-site

• Provided one-on-one private tutoring for academic coursework for students’ grades K – 12th grades
• Created dynamic methods for maximizing study habits and research methodology for premium results
• Utilized Microsoft programs for expanding knowledge base and authoring high quality essays/reports
• Encouraged creativity with concrete facts to create projects inspiring the use of quantitative facts
• Modified complex concepts into bite size chunks younger minds could comprehend
• Employed a “think outside of the box” approach to tackle challenges and embrace newfound knowledge

Executive/HR Assistant - Continental Services Group - Miami, Florida

(2022-09 - 2023-10)

On-site

• Assisted HR Manager with onboarding, termination, and management of the personnel online database
• Facilitated vehicle management for C-level executives by creating/maintaining reports of ongoing maintenance for lease compliance / Managed calendar for VP including meetings and appointments
• Prepared/processed personnel expense reports, ensuring compliance with company budget guidelines
• Coordinated approval and reimbursement of business travel, tracked equipment assignments, and mileage
• Assisted in the preparation of budget reports and financial summaries for management review including personnel file overview and filing of regulatory and grant reports after conclusion of research
• Supported payroll processing by verifying timecards, leave requests, escalating missing deadlines to C-level executives, and expense-related documentation
• Continuous maintenance and implementation of employee benefit programs, including health, dental, and retirement plans including updating of forms in personnel files

Executive Assistant/HR Assistant - Westwind Contracting Inc. - Hollywood, Florida

(2007-01 - 2010-05)

On Site

• Directly supported the CEO and VP by creating equipment utilization reports in Excel for weekly/monthly reports and saved company 40% by purchasing prepaid waybills
• Tracked/submitted CEO/VP/President expenses / Prioritized correspondence via email
• Acts as liaison between CEO/VP/President and co-workers / managed projects as assigned
• Payroll management through (ADP) for weekly payroll distribution, verified employee hours concurrent with equipment usage and overtime hour authorization for employees from Central and North Florida offices
• Coordinated all aspects of employee health, dental (Ceridian), life, 401K, FMLA, STD/LTD, and COBRA benefits including assisting Spanish speaking employees with completion of annual enrollment forms

Bachelor of Arts - Sociology & Psychology - Florida Atlantic University (2002)