Senior Patient Service Specialist - Kadlec Regional Medical Center - Richland, Washington
(2024-07 - 2026-02)
- Collaborated with departments to improve patient flow and service quality.
- Resolved patient complaints by actively listening and communicating effectively, leading to improved patient satisfaction.
- Researched billing accounts and prepared refunds or adjustments to ensure accurate financial resolution and patient trust.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Successfully coordinated and managed patient scheduling, appointment reminder calls, and patient registration in a fast-paced medical office environment.
- Worked independently or in teams depending on the situation or task at hand.
- Ensured HIPAA compliance by protecting the confidentiality of protected health information.
- Implemented strategies aimed at improving customer service levels within the department.
- Explained policies, procedures, and services to patients using medical and administrative knowledge.
Admitting Clerk - Grande Ronde Hospital
(2015-06 - 2020-11)
- Perform admitting duties, explain various forms such as patient's rights, medical releases & insurance.
- Processed requests to improve patient experience and ensure timely service delivery.
- Assessed payment methods and coordinated with specialists to provide financial options for patient access.
- Greeted visitors, evaluated purpose of visit, and directed to appropriate staff to streamline service.
Cook/Dietary Helper - Grande Ronde Hospital - Richland, Washington
(2013-06 - 2015-06)
- Modified menus to meet dietary restrictions, improving patient satisfaction.
- Processed diet orders and addressed inquiries from nursing units and other hospital areas, ensuring accurate service delivery.
- Created food production sheets to organize daily kitchen operations, enhancing workflow efficiency.
- Cooked food according to recipes set by establishment.
- Maintain cleanliness and organization of kitchen equipment, appliances, and utensils.
- Always adhered to safety protocols while preparing meals for customers.
- Provided excellent customer service by responding promptly to inquiries from guests or other departments.
- Adjusted food preparation techniques to accommodate changing dietary needs.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
Nursing Assistant - Vista Retirement Home - La Grande, Oregon
(2013-01 - 2013-06)
- Facilitated personal hygiene and daily living activities for patients, enhancing comfort and overall well-being.
- Aided residents with daily living activities and personal hygiene, ensuring dignity and respect.
- Monitored vital signs and reported changes to nursing staff.
- Delivered comfort to patients while ensuring safe transportation and accurate monitoring of vital signs.
- Provided companionship and emotional support through engaging activities, contributing to a positive and supportive environment.
