Jennelyn Daffer

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills.

Committed to providing the highest quality service and creating a positive customer experience. Driven to deliver outstanding service and foster positive relationships, always aiming to stand out in dynamic environment.

Senior Patient Service Specialist - Kadlec Regional Medical Center - Richland, Washington

(2024-07 - 2026-02)

• Collaborated with departments to improve patient flow and service quality.
• Resolved patient complaints by actively listening and communicating effectively, leading to improved patient satisfaction.
• Researched billing accounts and prepared refunds or adjustments to ensure accurate financial resolution and patient trust.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Successfully coordinated and managed patient scheduling, appointment reminder calls, and patient registration in a fast-paced medical office environment.
• Worked independently or in teams depending on the situation or task at hand.
• Ensured HIPAA compliance by protecting the confidentiality of protected health information.
• Implemented strategies aimed at improving customer service levels within the department.
• Explained policies, procedures, and services to patients using medical and administrative knowledge.

Admitting Clerk - Grande Ronde Hospital

(2015-06 - 2020-11)

• Perform admitting duties, explain various forms such as patient's rights, medical releases & insurance.
• Processed requests to improve patient experience and ensure timely service delivery.
• Assessed payment methods and coordinated with specialists to provide financial options for patient access.
• Greeted visitors, evaluated purpose of visit, and directed to appropriate staff to streamline service.

Cook/Dietary Helper - Grande Ronde Hospital - Richland, Washington

(2013-06 - 2015-06)

• Modified menus to meet dietary restrictions, improving patient satisfaction.
• Processed diet orders and addressed inquiries from nursing units and other hospital areas, ensuring accurate service delivery.
• Created food production sheets to organize daily kitchen operations, enhancing workflow efficiency.
• Cooked food according to recipes set by establishment.
• Maintain cleanliness and organization of kitchen equipment, appliances, and utensils.
• Always adhered to safety protocols while preparing meals for customers.
• Provided excellent customer service by responding promptly to inquiries from guests or other departments.
• Adjusted food preparation techniques to accommodate changing dietary needs.
• Demonstrated ability to work quickly and accurately in high-pressure environments.

Nursing Assistant - Vista Retirement Home - La Grande, Oregon

(2013-01 - 2013-06)

• Facilitated personal hygiene and daily living activities for patients, enhancing comfort and overall well-being.
• Aided residents with daily living activities and personal hygiene, ensuring dignity and respect.
• Monitored vital signs and reported changes to nursing staff.
• Delivered comfort to patients while ensuring safe transportation and accurate monitoring of vital signs.
• Provided companionship and emotional support through engaging activities, contributing to a positive and supportive environment.

Patient Service Specialist - Providence Healthcare (2024-05 - 2024-05)

Nursing Assistant - Nursing Assistant - Blue Mountain Community College (2012-01 - 2012-01)

High School Diploma - Beatriz D.

Durano National High

School (2008-01 - 2008-01)

Associate of Applied Science - Information Technology - Purdue Global (2026-08 - 2026-08)