Jennifer Casillas

Executive administrative and operations professional with 10+ years of experience supporting senior leadership, coordinating complex schedules, and managing operational workflows. Skilled in executive calendar management, travel coordination, expense reconciliation, and cross-department communication in both academic and private-sector environments. Known for improving processes, maintaining organizational efficiency, and supporting high-level decision-making.

Administrative Coordinator at UNM College of Pharmacy (2024-01 – Present)

• Manage complex executive calendars and scheduling priorities for the Department Chair, Vice Chair, and Associate Dean of Clinical Affairs
• Coordinate department travel, purchasing, and expense reconciliation for 20+ faculty and staff, maintaining accurate financial records and approvals through Banner and Chrome River
• Prepare agendas, meeting materials, and minutes for monthly faculty meetings, seminars, and retreats
• Maintain departmental policies, compliance documentation, and operational guidelines
• Support administrative onboarding for research labs and faculty members
• Produce monthly newsletters and internal communications for faculty and staff
• Coordinate logistics and documentation for academic events including summits, ceremonies, and convocations
• Manage department-funded faculty awards and contract renewals

Administrative Assistant at International Clinical Educators (2023-06 – 2024-05)

• Maintained CRM records and faculty data for over 1,000 educational institutions using Zoho CRM
• Researched newly accredited academic programs to identify potential partnerships and leads
• Created and distributed invoices, quotes, and customer communications
• Implemented retention strategies for customers with declining usage metrics
• Troubleshot technical issues and supported client onboarding
• Designed marketing and promotional materials for outreach campaigns
• Transcribed educational videos for closed-caption accessibility

Owner & Operations Manager at Rosewood Lash & Skincare (2020-09 – 2023-09)

• Founded and operated a service-based business overseeing staffing, scheduling, financial management, and marketing while supervising a team of employees and managing daily operations
• Supervised a team of 2–5 employees including hiring, onboarding, payroll, and performance management
• Managed full-cycle bookkeeping, taxes, and financial documentation using QuickBooks
• Coordinated high-volume client scheduling and operational workflows
• Created marketing campaigns across email, social media, and digital advertising platforms
• Designed and maintained company website and online customer engagement channels
• Managed inventory procurement and vendor relationships

Salon Manager at Haute House Lash & Beauty Bar (2013-06 – 2019-09)

• Supervised operations and scheduling for a team of 10–15 employees
• Developed customer service procedures, training manuals, and operational guides
• Led hiring, interviewing, onboarding, and staff training initiatives
• Managed payroll, bookkeeping, and operational reporting
• Oversaw marketing campaigns, including email marketing and social media outreach
• Maintained strong customer satisfaction ratings across online review platforms

Bachelor of Liberal Arts – University of New Mexico (EGD 2028)

Florida State College at Jacksonville (2005-01 – 2007-12)