Joselena Ocampo

Organized and detail-oriented Assistant Manager with over two years of experience in operations, customer service, scheduling, team leadership, and administrative support. Skilled at coordinating daily business operations, managing calendars and appointments, handling confidential information, resolving customer concerns, and improving workflow efficiency. Recognized for strong communication, problem-solving abilities, and maintaining organized systems in fast-paced environments.

Assistant Manager - Citrus Massage - Chandler, AZ

(2024-10)

• Oversee daily spa operations and assist with management of front desk staff.
• Coordinate employee schedules, shift coverage, and appointment calendars.
• Manage customer concerns and resolve escalated issues professionally.
• Maintain membership records, client accounts, and confidential business information.
• Train and support new employees on company procedures and customer service standards.
• Create and organize spreadsheets to track memberships, sales, and operational data.
• Assist ownership with administrative tasks, reporting, and day-to-day business operations.
• Process payments, balance daily transactions, and maintain accurate records.
• Ensure smooth communication between management, providers, and clients.
• Support sales initiatives while consistently providing excellent customer service.

Front Desk Associate - Massage Envy - Mesa, AZ

(2023-10 - 2024-04)

• Managed high-volume appointment scheduling and client communications.
• Maintained membership accounts and processed payments accurately.
• Assisted with administrative tasks and daily office operations.
• Helped onboard and train new employees.
• Resolved customer concerns while maintaining a positive client experience.

Host - Walk-On's Sports Bistreaux

(2024-04 - 2024-09)

• Managed guest reservations, seating arrangements, and waitlists in a fast-paced environment.
• Delivered exceptional customer service while coordinating with multiple departments to ensure smooth daily operations.

Licensed Esthetician - Esthetics Program - AVEDA INSTITUTE PHOENIX

Graduated on A-List - AVEDA INSTITUTE PHOENIX

High School Diploma - APACHE JUNCTION HIGH SCHOOL