Jennifer Cichoracki

• Serve Safe Manager certified – 2015 renewed in 2021
• Trained with Marketing Solutions on converting inquiries into sales
• Quarterly Safe Serve alcohol training
• Microsoft Office proficient
• Strong ability to organize and multitask in a high-volume environment
• Extensive server and hospitality management experience

Director of Food 2018-2021 Heathrow/Legacy Country Club Lake Mary, FL

And Beverage

• Manage daily operations of all three clubs, including liquor, beer and wine order and inventory control, attend BEO meetings, linen order, inventory control and invoicing, generate sales reports and reconcile daily financial, resolve financial discrepancies
• Handle member relations to resolve member disputes, create and send weekly member newsletter, and ensure member satisfaction
• Staff management of all service staff including hiring and onboarding new staff, training and maintaining exceptional service standards, payroll and scheduling, and tracking labor hours to ensure labor cost is in line with sales
• Oversee execution of banquet events
• Create member special events and dining themes 

• Receive and respond to all incoming inquiries and handle booking of catering and special events
• Worked closely with clients in planning event details and supervising event execution to ensure total customer satisfaction
• Coordinate event execution between serving and kitchen management and hotel sales and events team; act as hub of communication between departments
• Marketing, including on and offsite promotional events, social media management, repeat client outreach, and development and supervision of customer loyalty programs
• Maintain sales records and track budget trends to ensure all revenue goals are met
• Monitor and track customer reviews; outreach to reviewers as necessary
• Co-manage staff of over 30 employees

• Oversaw restaurant opening procedures to ensure restaurant opened in a timely and efficient manner, and that all front and back of house was accounted for and on time.
• Lead staff to ensure high standard of guest experience was met
• Instituted procedures to ensure all staff members adhered to the standards of Starwood brand hotels and executed all tasks efficiently
• Check in with all guests to ensure quality dining experience
• Tracked and executed ordering of front of house inventory

• Serve customers in a friendly and efficient manner to ensure an outstanding dining experience
• Facilitate communication between customers and service/kitchen staff
• Pre-shift check to ensure capable and proficient execution of duties for all service staff
• Running side work to ensure preparation for oncoming shift

• Organized and motivated all staff in the execution of their daily duties
• Conducted inventory and placed orders to ensure that business was properly equipped for operation
• Responsible for financial reconciliation 
• Main communication liaison between customers and staff to owner
• Coordinated special events and party promotion
• Revamped lunch menu and instituted marketing procedures to increase business
• Implemented quality control procedures to minimize waste and provide continuity 
• Executed cooking, bartending and cleaning as needed

Managing Partner 2022-2023 Muse Bar and Bistro Clermont, FL

Oversaw restaurant opening procedures to ensure restaurant opened in a timely and efficient manner, and that all front and back of house was accounted for and on time.

Lead staff to ensure high standard of guest experience was met.  Instituted procedures to ensure all staff members adhered to the standards and executed all tasks efficiently  Check in with all guests to ensure quality dining experience.

Tracked and executed ordering of front of house inventory, beer, wine, linen.  Managed day to day financials and reconciliation of cash flow

Data entry in Quickbooks to ensure invoices coded properly.  Submitted and managed accounts payable transactions.

Worked with Paychex to submit payroll and any HR inquiries or payroll changes.

Tracked labor, food, beer and wine cost according to revenue.