Jennifer Ginas

Goal-oriented retail management professional with over 10 years of experience, specializing in team leadership, store operations, and employee development. Proven ability to drive sales, exceed performance targets, and foster a positive store culture. Seeking a dynamic opportunity to leverage my skills in training, operations, and leadership to make a lasting impact.

District Training Store Manager at CVS/Pharmacy (2024-05 – Present)

In this leadership role, I am responsible for overseeing training and development across the district, ensuring compliance and curriculum training is completed timely, as well as maintaining standards and operational excellence at my own store.

• Trained and developed new and existing managers, equipping them with the tools necessary to improve store performance, leadership skills, and customer service standards.
• Worked closely with district leadership to assess store needs, identify gaps in knowledge, and create targeted training programs that resulted in measurable improvements in team performance.
• Provide miscellaneous support to district manager, including inventory support, leading planogram teams, conducting interviews, and special projects.
• Delivered a monthly alcohol vendor training course to remain compliant with the ABC board. Pulled reporting to identify colleagues who needed to complete the training and ensured successful completion of the course.

Store Manager at CVS/Pharmacy (2020-02 – 2024-05)

Successfully managed day-to-day store operations, leading a team of 7+ associates to exceed performance goals.

• Achieved a 20% growth in sales my first year, through targeted strategies in customer engagement, product merchandising, and staff training.
• Maintained a 4.0+ MyStoreHealth score, consistently exceeding operational, compliance, and customer satisfaction benchmarks.
• Interviewed, hired, and trained all new employees, and fostered a work environment where everyone felt respected
• Actively supported pharmacy operations by overseeing the transition of store associates into pharmacy technician roles, ensuring they were properly trained and certified.

Store Manager in Training at CVS/Pharmacy (2019-01 – 2020-02)

Gained hands-on experience in store management, focusing on financial analysis, operational efficiency, and team leadership.

• Assisted with managing day-to-day operations, including inventory management, merchandising, and cash handling.
• Analyzed financial reports to identify areas for improvement
• Developed key managerial skills in staff leadership, conflict resolution, and training.

Operations Supervisor at CVS/Pharmacy (2017-07 – 2019-01)

Led operations within the store, focusing on inventory control, staffing, and merchandising.

• Managed inventory audits, ensuring accuracy and preventing loss
• Worked with the store manager to implement merchandising strategies that improved product visibility and increased sales

Shift Supervisor at CVS/Pharmacy (2017-01 – 2017-07)

Supervised store operations during shifts, ensuring tasks were completed efficiently and customer service standards were met.

• Delegated tasks to ensure operational efficiency and resolved customer issues, maintaining a positive customer experience.
• Provided training and mentorship to new team members, helping them quickly adapt to store policies and procedures.

Sales Associate at Pandora (2016-02 – 2016-08)

Provided exceptional customer service while driving sales performance through product knowledge and upselling.

• Recognized for achieving the highest sales of Mother's Day gift sets company-wide in May 2016 and was featured in the company newsletter.
• Maintained a focus on meeting or exceeding the store's daily sales targets, improving DPT (Dollars Per Transaction) by upselling complementary products.

Sales Associate at Kay Jewelers (2016-08 – 2017-02)

Offered product expertise and built customer relationships to drive sales in a competitive retail environment.

Cashier at CVS/Pharmacy (2014-05 – 2017-01)

Handled customer transactions, maintained store appearance, and assisted with stocking and general cleaning duties.

High School Diploma – Pelham High School (2014)

AAS in Business Management – Jefferson State Community College (2017)