Customer Service Representative - Motion Industries - West Chicago, Illinois
(2023-11)
- Manage customer inquiries via phone, email, and in-person regarding product specifications, pricing, and availability.
- Generate accurate price quotes and process customer orders within the internal system.
- Efficiently enter and manage orders from multiple channels, including phone, email, fax, and e-commerce platforms.
- Source products from branch inventory, regional distribution centers, or external suppliers to fulfill customer needs.
- Monitor inventory levels and proactively order stock to meet customer demand and maintain service levels.
- Expedite backordered items and track shipments to ensure timely delivery and customer satisfaction.
- Select cost-effective shipping and logistics methods for all outgoing deliveries.
- Negotiate pricing within established guidelines to maximize company profit margins.
- Adjust pricing for non-contract accounts as necessary to maintain market competitiveness.
- Support inside sales teams by facilitating order closures and identifying upselling opportunities.
Customer Service Representative - Westrock - Naperville, Illinois
(2019-06 - 2023-11)
- Process customer orders accurately and on time.
- Respond to customer inquiries, concerns, and order-related issues.
- Provide information on pricing, inventory availability, and production schedules.
- Track orders and communicate delivery updates or potential delays.
- Coordinate with sales, production, shipping, scheduling, and quality teams to ensure customer requirements are met.
- Maintain ongoing relationships with assigned customers.
- Generate reports and share order or inventory data with customers.
- Help resolve customer complaints and production-related issues.
- Suggest alternative products or solutions when needed.
- Monitor inventory levels and warehouse stock related to customer orders.
