Jennifer L. Biederman

Customer-focused professional with 10+ years of experience across retail, banking, and sales support environments. Proven track record of increasing sales, improving customer satisfaction, and streamlining operational processes. Strong communicator skilled in relationship building, problem resolution, and consistently meeting or exceeding performance metrics.

Customer Service Representative - Marcolin Eyewear

(2024-07)

• Manage inbound customer and sales team inquiries related to warranties, orders, and inventory, resolving issues within 24 hours
• Review and approve credit requests, pricing discrepancies, and markdowns using SAP
• Support B2B clients with order placement and warranty claims
• Consistently meet or exceed call center KPIs

Sales Associate - Nordstrom Rack

(2020-10 - 2024-06)

• Increased sales revenue by 11% through personalized product recommendations
• Consistently met or exceeded sales targets
• Resolved customer concerns professionally
• Maintained strong product knowledge

Banking & Tax Customer Service Representative - ADP

(2014-03 - 2018-05)

• Resolved banking and tax inquiries
• Reduced wait times by 12%
• Improved digital platform adoption
• Strengthened customer loyalty

Sales Support Coordinator - ADP

(2004-05 - 2018-05)

• Improved sales productivity
• Managed client accounts and documentation
• Collaborated with sales teams
• Provided operational support

Associate of Science - Brookdale Community College

AV Tech Institute of Technology