Jennifer Macheel

Administrative support and customer service professional with 20+ years of experience across healthcare, call center, claims, and service environments.

Background includes phone and email support, scheduling, data entry, documentation, switchboard operations, records management, and client communication. Known for professionalism, accuracy, problem solving, and dependable follow-through in fast-paced settings.

Switchboard Operator - Night Owl Support Services - Madison, WI

(2025-01 - 2026-01)

• Provided timely phone-based support for clients with disabilities by responding to alarms, completing check-in calls, troubleshooting basic equipment issues, and answering incoming calls with professionalism and care.

Switchboard Operator - UnityPoint Health - Meriter Hospital - Madison, WI

(2023-01 - 2024-01)

• Operated a multi-line switchboard, routed calls accurately, and handled urgent communications using established escalation procedures.
• Maintained a calm, professional phone presence while supporting patient, staff, and visitor communication needs.

Patient Access and Call Center Support - SSM Health - Madison, WI

(2016-01 - 2022-01)

• Scheduled appointments, managed work queues, and provided administrative support across multiple departments while coordinating with staff to maintain smooth operations.
• Answered inbound calls, documented information accurately in Epic, and relayed time-sensitive messages clearly to appropriate staff.
• Supported patient access workflows through strong communication, organization, attention to detail, and consistent follow-through.

Claims and Administrative Support - Auxiant - Madison, WI

(2015-01 - 2016-01)

• Processed healthcare claims in QicLink, reviewed information for accuracy and completeness, and resolved client inquiries with clear communication and follow-through.

Claims and Administrative Support - Acro Service Inc. for GE Healthcare - Madison, WI

(2014-01 - 2015-01)

• Verified serial numbers for equipment recalls with healthcare facilities and tracked related purchase order information.

Claims and Administrative Support - TEKsystems - Madison, WI

(2013-01 - 2014-01)

• Developed test plans, performed regression testing, and documented issues to support system quality and process improvement.

Customer Service - Gordmans and Target Hilldale - Madison, WI

(2013-01 - 2016-01)

• Delivered front-line customer service, resolved questions, supported transactions, and contributed to positive customer experiences in fast-paced retail settings.

Foreign Languages - University of Wisconsin - Madison

Theater Arts - University of Wisconsin - La Crosse

Liberal Arts - Madison Area Technical College