Lucas Alexander

I am a customer-focused professional passionate about creating smooth and memorable customer experiences. I specialize in customer support, travel assistance, CRM management, and communication. I have experience handling customer inquiries, solving problems, managing conversations through digital platforms, and using CRM tools such as HubSpot, Zendesk, and Freshdesk.

I am interested in the travel and hospitality industry, where I can combine my customer service skills, attention to detail, and problem-solving ability to help travelers have stress-free experiences.

I'm a Travel and planning support intern responding to customers through chat, email, and support channels.

I improve customer communication experience through active listening and showing empathy

Federal University Dutsinma, (2025 - 2028)

Customer Training Certificate

Customer relationship certificate