Jennifer Mecham

Assistance Reimbursement Specialist at Altus Biologic (2015-07 – Present)

Financial Assistance & Revenue Cycle Management: Evaluated patient balances to identify eligibility for foundations and copay card programs, proactively securing funding for complex treatments (eg., infused drugs).
High-Volume Accounts Receivable (AR) Optimization: Managed AR aging reports for assigned clients, reviewing 80+ accounts daily to expedite payment resolution and maintain steady cash flow.
Payment Processing & Collections: Successfully captured and processed a minimum of $140,000 monthly by swiping/collecting copay card funds and accurately posting foundation payments.
Account Auditing & Credit Resolution: Audited overpaid accounts to accurately determine and route refunds to either insurance providers or patients, ensuring compliance and account accuracy.
Claims & Document Submission: Gathered, verified, and faxed Explanations of Benefits (EOBs) and program documentation; systematically conducted follow-ups with programs to track turnaround times.
Compliance & Ledger Adjustments: Executed patient account adjustments with management approval and meticulously maintained detailed submission logs in Imagine software and shared databases.
Cross-Functional Reporting & Trend Analysis: Prepared copay card swipe reports for clinic sites and analyzed processing delays or program unresponsiveness to escalate operational bottlenecks to management.

Account Representative II / Charity Care at Sutter Physician Services (2012-01 – Present)

Managed inbound and outbound patient calls to explain balances, discuss payment options, and establish practical payment arrangements.
Verified insurance coverage and rebilled claims as needed to support timely reimbursement and reduce account delays.
Processed charity care applications, maintained monthly reports, and completed account adjustments based on eligibility guidelines.
Addressed complex account questions from clients and provided clear follow-up on outstanding issues.
Supported special projects and ongoing account resolution efforts to improve workflow and service quality.

Customer Service / Sales / Night Supervisor at Premier Mentoring (2010-02 – Present)

Supervised and trained team members while maintaining strong service standards in a fast-paced environment.
Resolved client account and billing concerns by phone while maintaining accurate records and clear communication.
Processed account adjustments, cancellations, and refunds with attention to detail and policy compliance.

Customer Service / Accounts Receivable at Praxair Healthcare Services (2008-11 – Present)

Resolved customer service and medical billing questions by phone with a focus on accuracy, professionalism, and patient satisfaction.
Entered billing information and updated insurance-related account details to support accurate payment processing.
Worked with insurance companies and internal records to correct billing errors and maintain accurate accounts receivable data.

Customer Service / Cashier / Customer Service Manager at Harmon's (2003-11 – Present)

Managed front-end customer service operations, supervised staff, and maintained accurate cash and account records.
Handled incoming calls, recordkeeping, and administrative tasks that strengthened organization, communication, and attention to detail.
Developed a strong foundation in customer support, bookkeeping, and office procedures that transferred effectively into healthcare billing roles.

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