Jennifer Newberry

The Parts Coordinator's primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order.

The Parts

Coordinator plays a pivotal role in the success of the customer's experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs.

Parts coordinator - Gerber Collison and Glass - Normal, IL

(2022-02 - 2026-05)

The Parts Coordinator's primary responsibility and accountability is to provide an exceptional and successful customer experience while proactively managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator plays a pivotal role in the success of the customer's experience by verifying the accuracy and quality of parts received in a timely manner as per the production schedule and vehicle needs.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Communicate all customer requests and needs to appropriate team members.
• Work with vendors to order and receive all parts as indicated on the repair orders confirming the quality, correctness and quantity of parts received, accurately identifying parts necessary to complete repairs in the shop.
• Ensure timely parts distribution to the shop in accordance with the production schedule.
• Enter all parts invoices into the recommended Management Information System (MIS).
• Label and track all parts by the R.O.# and store them with the vehicle and/or scheduled repairs; Communicate all Parts Price Changes (also known as Parts Price Increases - PPI) to all required team members.
• Order and receive supplemental Parts in the MIS, monitor performance of parts, materials and sublet vendors. Ensure daily reconciliation of the parts vendor invoice history report (e.g. 043 Report).
• Ensure invoices and credit memos are posted and filed/scanned in a timely manner.
• Ensure vendor invoices have the correct negotiated discount to maintain proper profit margins.
• Had the opportunity to help work in the market traveling to local and out of state locations helping train new employees and help our new locations understand the WOW operating way.

Delivery coordinator - Menards - Normal, IL

(2020-05 - 2022-04)

Coordinators manages order fulfillment, schedules shipping routes, and communicates with customers. Key requirements include strong organizational skills, computer literacy, and customer service along with trading new employees.

• Reviewing, processing, and packing customer orders for accuracy (fork and platform lifts)
• Preparing delivery schedules, organizing driver routes, and coordinating third-party carriers. I had to understand weather, roads and bridge conditions to ensure that our truck drivers could perform their obligations safely and effectively.
• Answering inquiries via in person phones, texts, radios confirming delivery addresses, and giving updates on shipment delays and confirming orders.
• Addressing transit exceptions, handling product returns, and managing inventory records.

High school - Upper secondary education - Normal Community High School (2005-08 - 2010-08)