Jennifer OBrien

Highly experienced in local spa management, luxury beauty sales, body services, education, and client events, combining creativity with commercial savvy. Skilled in cultivating collaborative partnerships, motivating retail teams, and elevating customer experiences that drive measurable results. Strong organization and communication skills, flexible and adaptable to change, positive, friendly and soothing presence.

Clifton Strengths: Developer, Empathy, Connectedness, Futuristic, Individualization.

SPA MANAGER - SPA SEREIN - Ruston, WA

(2026-01)

Open and Close Spa located in busy, high end hotel in Ruston

• Leadership- Oversaw 17 spa staff. Developed schedules, cowrote SOP's, trained staff on daily spa protocols, scheduled product knowledge with brand ambassadors, coached sales and retention strategies.
• Process Improvement- developed systems to ensure supply & demand for service and retail products were consistently available.
• Safety & Compliance Management- attended monthly meetings. Responsible for educating all spa staff and documenting any required certifications.

YOGA INSTRUCTOR/PROPRIETOR - NESTLED IN YOGA - Tacoma, WA

(2019-01)

• Hire & Train Employees
• Class Instruction and Workshop Development
• Merchandise - clothing, equipment, skincare

PRIVATE MAKE UP ARTIST - JENNI O'BRIEN MAKEUP ARTISTRY - Tacoma, WA

(2016-01)

• Brand Support- Estee Lauder | Chanel | Laura Mercier | Trish McEvoy | Sunday Riley
• Wedding & Special Event Artistry
• Artistry for Corporate Headshots
• Private Master Classes | Private Tutorials
• Fashion Shows | Editorial