Jennifer Oliphant

Highly dedicated Executive Personal Assistant with extensive experience in providing exceptional support to senior leadership. Known for maintaining a professional appearance and demeanor while delivering high-quality, detail-oriented results. A dependable, quick learner and team player with strong organizational and communication abilities.

Skilled in managing complex schedules, travel arrangements, and expense tracking, ensuring smooth operations for executive teams. Adept at offering comprehensive administrative assistance and building strong relationships.

Executive Personal Assistant at Felicia Boudreaux (2018-03 – Present)

Providing exceptional support to senior leadership including staff training, event coordination, calendar management, and administrative efficiency.

• Staff Training & Development: Assisted in the creation of training materials, contributing to increased employee productivity and job satisfaction.
• Event & Meeting Coordination: Coordinated office events and meetings, fostering a positive work environment, and promoting team collaboration.
• Cross-Departmental Collaboration: Contributed to interdepartmental initiatives by providing support and sharing relevant knowledge, ensuring smooth operations across teams.
• Task Prioritization & Productivity: Enhanced productivity by efficiently prioritizing tasks and ensuring deadlines were consistently met.
• Calendar & Event Management: Optimized time management for the owner by expertly organizing their calendar and coordinating events to ensure seamless operations.
• Research & Reporting: Supported decision-making processes by conducting research and preparing detailed reports for the owner's review.
• Confidentiality & Data Protection: Ensured the security of sensitive information through meticulous management of confidential files and records.
• Administrative Efficiency: Reduced the administrative workload for the owner by handling routine tasks, enabling them to focus on high-level strategic responsibilities.
• Communication & Correspondence: Managed emails, phone calls, and other correspondence to streamline communication and improve business processes.
• Event Logistics: Coordinated logistics, catering, agendas, and travel arrangements for meetings and events, ensuring flawless execution.

Property Manager at Alison Maillard-James (2023-03 – Present)

Managing property operations, maintenance tracking, tenant satisfaction, and project planning.

• Process Optimization: Streamlined project processes by implementing effective methodologies, resulting in increased efficiency and reduced costs.
• Project Planning: Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring the timely delivery of high-quality results.
• Risk Management: Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Tenant Satisfaction: Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues in a timely manner.
• Maintenance Tracking: Implemented efficient systems for tracking property maintenance tasks, preventing costly repairs due to oversight or neglect.
• Property Inspections: Conducted regular property inspections, identifying areas for improvement, and proactively addressing potential safety hazards.

Virtual Marketing at Kentucky Bike Rally (2023-03 – 2023-08)

Implementing marketing campaigns, managing brand awareness, and improving website traffic through SEO and content strategy.

• Brand Awareness & Marketing Campaigns: Increased brand awareness by implementing targeted marketing campaigns and strategic social media initiatives.
• Customer Engagement: Enhanced customer engagement through the development of compelling content for email newsletters and blog posts.
• Process Optimization: Streamlined marketing processes and improved efficiency by utilizing project management tools and software.
• Sales Support: Contributed to boosting sales performance by assisting in the creation of persuasive marketing materials, such as brochures and product sheets.
• Website Traffic & SEO: Improved website traffic by monitoring analytics data and using insights to adjust content strategy and enhance search engine optimization (SEO) efforts.

Virtual Bookkeeping at Grant Humphreys (2021-04 – 2021-10)

Managing financial records, bookkeeping processes, cash flow, payroll processing, and accounts management.

• Financial Accuracy: Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
• Bookkeeping Optimization: Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency and accuracy.
• Cash Flow Management: Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
• Budget Support: Assisted with budget preparation and monitoring, contributing to better expense control and financial planning.
• Payroll Processing: Handled payroll processing for employees, ensuring timely payments and adherence to tax regulations.
• Accounts Management: Managed accounts payable and receivable activities, maintaining strong vendor relationships and ensuring positive cash flow.

Virtual Executive Assistant at Grant Humphreys (2020-05 – 2021-06)

Managing executive schedules, office operations, communication, and travel arrangements.

• Schedule Management: Streamlined the owner's schedule by managing appointments, meetings, and travel arrangements, and enhanced executive efficiency by prioritizing tasks and organizing appointments.
• Office Operations: Improved daily operations by organizing and maintaining office filing systems, ensuring easy access and efficient document management.
• Communication Enhancement: Enhanced communication between the owner and external parties by drafting professional correspondence on their behalf.
• Task Prioritization: Increased productivity by effectively prioritizing tasks and ensuring deadlines were consistently met.
• Travel & Itinerary Coordination: Optimized time management for executives by handling travel arrangements and organizing detailed itineraries.
• Confidentiality & Information Management: Managed sensitive information with discretion, maintaining confidentiality through secure filing systems.

Personal Assistant at Dr. Amanda J. Pfeil (1998-09 – 2019-06)

Supporting executive with schedule management, communication, travel coordination, event coordination, and personal assistance.

• Schedule & Meeting Management: Enhanced executive productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Communication Liaison: Streamlined communication for better efficiency between the executive and team members by acting as a liaison.
• Confidentiality & Discretion: Maintained confidentiality and discretion while handling sensitive information critical to company operations.
• Travel Coordination: Managed travel arrangements, including flights, accommodations, and itineraries, ensuring smooth business trips.
• Event Coordination: Coordinated events and functions with attention to detail, ensuring successful execution.
• Expense Monitoring: Monitored expenses closely and maintained an organized filing system for easy access to financial records.
• Visitor & Call Management: Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Personal Assistance: Aided the executive in personal tasks such as scheduling appointments or running errands as needed.

BBA in Business Administration and Management (2007-05)