Jennifer Roth

Adept in team management and troubleshooting, I excel in roles requiring attention to detail and strong teamwork.

At Rosin

Eyecare, I led a team to enhance customer service, significantly improving patient satisfaction. My background in optician work and customer service, combined with a proven track record in problem-solving and email communication, positions me as a valuable asset to any employer.

Customer Service Representative at Midland Optical Lab (2015-01 – Present)

• Answering phone calls
• Trouble Shooting
• Problem Solving
• Data Entry
• Emailing
• Faxing
• Sorting mail

Optician at Danada Vision Center (2012-02 – 2014-06)

• Greeting patients
• Setting up appointments.
• Pretesting Patients
• Filing
• Scanning Medical Records
• Insertion & Removal of Contacts Training
• Selling Eyewear
• Working with the public

Optician/Manager at Rosin Eyecare (2002-01 – 2012-01)

• Managed a team of receptionists and Opticians.
• Interviewed candidates for open positions
• Created staff schedules
• Held weekly meetings
• Pretested patients.
• Assisted patients with choosing eyewear & gave recommendations
• Held I & R Training Classes

High School Diploma – Downers Grove South High School (1997-06)