Jennifer Saunders
Product Owner / Business Analyst / Quality Analyst
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About
Valued for organizational skills and attention to detail, strong analytical skills, and being a key communicator. Recipient of the Worksite One Excellence Award for providing exceptional customer service to Policyholders. Nearly 27-year tenure at Lincoln Financial Group and 1+ years as Principal Product Owner at Farmers National Company.
Proven expertise in business process methodologies, project implementation, process improvements, and building effective relationships across all organizational levels.
Experience
Principal Product Owner at Farmers National Company
Multiple Roles (Business Analyst, Business Systems Analyst, Quality Assurance Analyst, Quality Assurance Engineer) at Lincoln Financial Group
Almost 27-year tenure with experience in business process and methodologies, project implementation, and process improvements.
- Experience and knowledge with Waterfall and Agile (Scrum / Kanban) methodologies
- Gathering requirements, creating user stories, process/training documentation
- Creating and executing test scripts, creating release notes and providing production support after implementation
- Identify and recommend process improvements that significantly reduce workloads or improve quality
- Directed and led an international offshore team
- Recipient of the Worksite One Excellence Award for providing exceptional customer service to Policyholders
