Jennifer Schronce

Dedicated customer service professional with 16+ years of experience delivering compassionate, solution-focused support in fast-paced healthcare and pharmacy environments. Skilled in resolving customer concerns, navigating insurance issues, and building positive relationships through clear communication and empathy. Recognized for going above and beyond to ensure customer satisfaction, improve workflow efficiency, and provide exceptional service in high-volume settings.

Pharmacy Technician at Walmart Pharmacy (2024-01 – 2026-04)

• Deliver exceptional customer service in a high-volume pharmacy processing 300+ prescriptions daily
• Assist customers with insurance issues, medication questions, and billing concerns with professionalism and empathy
• Resolve complex insurance rejections while maintaining accuracy and efficiency
• Support immunization and MTM workflows to improve patient experience and care coordination
• Maintain strong communication with patients, providers, and team members to ensure smooth operations

Patient Advocate I at MaxorPlus (2023-04 – 2023-10)

• Provided exceptional customer support to members regarding pharmacy benefits, medication coverage, and claim inquiries in a high-volume PBM environment
• Assisted patients and providers with prior authorization requirements, medication access issues, and formulary alternatives
• Educated members on benefit information including copays, deductibles, eligibility, and coverage limitations
• Resolved insurance and pharmacy claim issues while maintaining accuracy, professionalism, and HIPAA compliance
• Collaborated with pharmacies, providers, and internal departments to ensure timely resolution of medication-related concerns
• Documented patient interactions thoroughly and maintained compliance with company policies and healthcare regulations

Pharmacy Technician / MTM Support at Anthem Blue Cross BlueShield (2022-07 – 2022-12)

• Conducted outbound outreach to patients regarding medication therapy management and adherence support
• Assisted members with healthcare questions and connected them to appropriate resources
• Identified medication adherence gaps and eligibility opportunities to improve member outcomes

Senior Certified Pharmacy Technician at Walgreens Pharmacy (2008-01 – 2022-05)

• Provided outstanding customer service in a fast-paced retail pharmacy environment serving hundreds of customers daily
• Maintained 99% prescription accuracy while processing 400+ prescriptions per day
• Led prior authorization processing and collaborated with providers and insurance companies to reduce delays in patient care
• Handled difficult customer situations calmly and professionally to achieve positive resolutions

Bachelor's Degree in Behavioral Sciences – Liberty University

Associate in Arts in Pre-Nursing – Gaston College (2006 – 2009)

High School Diploma – Lincolnton High School (2001 – 2005)