Jennifer Smith

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Team Leader, Trainer - HIBCC - Phoenix, AZ

(2024-02 - 2026-01)

• Assigned tasks to employees for efficient processing.
• Trained newly hired employees to enhance team performance.
• Assisted coworkers with inquiries to promote collaboration.
• Verified names and addresses of medical facilities through online research and direct calls.
• Conducted quality assurance on completed work to ensure accuracy.

Tax Preparer - H&R Block - Glendale, AZ

(2024-12 - 2025-04)

• Utilized H&R Block software to prepare individual tax returns efficiently.
• Reviewed financial documents for compliance with IRS regulations.
• Conducted client interviews to gather essential documentation for tax preparation.
• Educated clients on tax obligations, deductions, and available services.
• Filed tax returns electronically through approved software programs.
• Maintained accurate records of all client transactions and filings.
• Addressed client inquiries regarding tax issues and filing status promptly.
• Finalized paperwork with local, state, and federal authorities for timely processing.

Customer Service Professional - H&R Block - Glendale, AZ

(2024-01 - 2024-04)

• Ensured office readiness and organization at start of each day.
• Greeted customers upon entry and facilitated appointment check-ins.
• Exhibited courteous and empathetic service in all customer interactions.
• Handled customer inquiries and resolved complaints swiftly.
• Provided comprehensive information on products and services offered.
• Troubleshot product issues, addressing concerns effectively.

Team Leader, Trainer - Conduent-Xerox Business Services - Upstate New York

(2014-05 - 2023-11)

• Documented and updated customer records based on interactions.
• Developed a knowledge base to keep pace with evolving products and services.
• Established efficient data entry processes, enhancing accuracy and processing speed.
• Trained new employees on operational procedures to uphold best practices.
• Verified compliance with process control for New York State Worker's Compensation.
• Executed general processing for ODM and CCM mailings, meeting all deadlines.
• Maintained high-quality standards across all operational procedures.
• Advised employees on correcting data entry inaccuracies to improve reliability.
• Processed checks into the system promptly, facilitating timely transactions.
• Assisted in various queues to support team efforts as required.

Team Leader, Trainer - Sourcehov - Upstate New York

(2005-03 - 2014-05)

• Submitted daily code changes for office systems to enhance functionality.
• Maintained environmental safety checks in all areas, ensuring team safety.
• Scheduled employee time off and monitored work quality across teams.
• Collaborated with senior management to implement techniques for faster, accurate data entry.
• Collected and input data into the system with precision and efficiency.
• Executed quality assurance on completed work to uphold high standards.
• Verified completion of workflows through daily checks for operational consistency.

Medical coding and billing - Elmira Business Institute (2005-01 - 2005-06)