Jennifer Solis

A results-oriented professional with experience in client and account management, onboarding, and working across teams to get things done. I take pride in building strong relationships, finding ways to improve processes, and using data to guide decisions. I am also passionate about supporting others, whether that's mentoring teammates or helping create better experiences for clients.

Talent Acquisition & Onboarding Specialist - Cross Country Healthcare

(2025-03 - 2025-10)

• Managed end-to-end candidate lifecycle from initial engagement through placement, serving as the primary point of contact for healthcare professionals
• Delivered onboarding and training programs covering systems, credentialing processes, and compliance requirements
• Collaborated with credentialing and compliance teams to ensure adherence to regulatory standards and seamless facility integration
• Conducted consultative sessions to align candidate qualifications with organizational staffing objectives
• Maintained detailed documentation of candidate interactions and progress in tracking systems

Account Manager - Allstate Insurance

(2023-07 - 2025-03)

• Managed relationships for 500+ client accounts, providing personalized training on products and services to maximize engagement and satisfaction
• Developed and facilitated onboarding programs for new clients, resulting in improved retention rates and reduced attrition
• Exceeded performance targets by 120%+ through consultative engagement and proactive relationship management
• Mentored and trained 5+ new hires on CRM best practices, client success strategies, and performance optimization
• Resolved client concerns efficiently while maintaining high satisfaction scores

Lead Bartender & Bar Supervisor - Kings Restaurant | Andiamo | Mile Marker

(2020-06 - 2023-07)

• Supervised daily operations and led training programs for bar staff, focusing on service excellence and operational efficiency
• Developed employee engagement strategies that improved team performance and customer satisfaction metrics
• Managed high-volume operations while maintaining professional standards and resolving personnel and customer concerns

Client Engagement Specialist - Today's Auto Collision

(2020-05 - 2021-07)

• Supported CRM-driven initiatives to track customer engagement, analyze trends, and improve retention strategies—leveraging data to inform business decisions
• Coordinated cross-functional partnerships and local engagement initiatives, aligning stakeholders to enhance customer outreach and experience
• Collaborated with internal teams to develop targeted communication strategies, ensuring messaging aligned with customer needs and business objectives
• Contributed to strategic planning efforts by identifying opportunities to strengthen customer relationships and increase long-term value

Real Estate Agent - Independent

(2018-10 - 2020-04)

• Managed client relationships from initial needs assessment through closing and post-transaction follow-up
• Provided training on digital platforms and client portals, supporting technology adoption
• Built long-term client relationships, resulting in repeat business and referrals

Paraprofessional - Salem School District

(2016-09 - 2018-10)

• Supported implementation of Individualized Education Programs (IEPs) for students with diverse learning needs, ensuring accommodations and compliance with educational regulations
• Provided behavioral, academic, and emotional support to middle school students in inclusive settings
• Collaborated with multidisciplinary teams, including teachers, specialists, and parents, to create cohesive support strategies
• Documented student progress and participated in IEP meetings, contributing data-driven insights for program adjustments
• Assisted students with learning disabilities, ADHD, and autism spectrum disorder in achieving educational goals

Medical Secretary - Lawrence General Hospital

(2012-05 - 2012-09)

• Coordinated patient scheduling, follow-ups, and care logistics, ensuring continuity of care and minimizing gaps in treatment plans
• Maintained accurate patient records and documentation, supporting compliance with healthcare regulations and data integrity standards
• Partnered with clinical staff to track patient testing, treatment timelines, and readiness, aligning with patient adherence and care delivery goals
• Administered EKG procedures and supported patient preparation, gaining hands-on exposure to clinical workflows and patient-centered care
• Managed high-volume communications with patients and healthcare providers, delivering timely updates and resolving issues to enhance patient experience
• Supported operational efficiency by organizing supplies, streamlining administrative workflows, and ensuring readiness for clinical operations

Bachelor's Degree - Developmental Psychology - Emmanuel College (2015)