Dynamic Sales Leader
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Talented Manager with hotel opening experience, experienced in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), bell staff, revenue management, valet, banqueting and housekeeping. Also sales management experience establishing key relationships with corporate clients and agencies to ensure maximum exposure and increased revenue. Secured over $3 million in 6 months for 1 property.
Total 13 years in customer service
10 years of experience in Hotel Sales
Knowledge of hotels operations areas.
Property opening experience
Outstanding oral, written and training communication skills
Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns.
Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
Excellent eye for details, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
Positive and upbeat approach to employee relations and guest complaints.
Strong computer skills especially word processing, hotel operating systems.
Remarkable ability to ensure proper selection, training, motivation and
