Jennifer Ying

7 years of experience as financial/treatment coordinator in an orthodontic office. Fluent in English and Chinese. 3 years of experience serving customers as a tax preparer also helped front desk when possible. 8 years of experience in wireless industry, working experience in BSS. Years of working experience as technical support

Financial coordinator - Dr. Judy Chen Orthodontic office

(2018-01)

• Assisting the doctor during consultation, communicating with patient about proposed treatment plan, giving cost estimate
• Prepare orthodontic treatment contracts, explaining cost of treatment, insurance coverage, and finance options
• Submit insurance claims, follow up with insurance payments
• Payroll, end of day reports, end of month reports, monthly statement
• Scheduling patient appointments, answering phones
• Coordinate orthodontic services with other dental and medical services
• Managing office scheduling
• Demonstration and presentation

Tax preparer - H&R Block

(2009-01 - 2012-05)

• Prepare tax return for customers
• Scheduling, customer support

Senior Support Engineer - Forsk US

(2005-09 - 2006-05)

• Technical support for North and Central American region for radio network planning tool Atoll
• Technical documentation
• Demonstration and presentation Atoll to potential customers

RF Performance Engineer - Siemens Information and Communication Mobile

(2002-04 - 2003-09)

• St. Louis and Wisconsin Cingular live network EDGE FOA planning as well as supporting for execution, performance analysis, trouble-shooting, and parameter optimization
• Supporting radio network planning engineer from regional office with network optimization
• New Planning Tool evaluation

Radio Network Planning Engineer - Nokia Telecommunications - Singapore

(1997-09 - 1999-12)

Expatriated to Nokia Sigapore PTE. Ltd., working in Starhub GSM 1800 project, I was involved in various activities such as frequency planning, coverage planning, dimensioning as well as indoor solution

BS - Microelectronics - Shanghai Jiaotong University