Jenny Tolliver
Peer Support Specialist
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About
Dedicated Peer Support Specialist and experienced Operations Manager with a proven track record of empathetic client advocacy, crisis de-escalation, and high-performing team leadership. Currently pursuing a Bachelor of Arts in Psychology with a strong personal foundation in recovery, bringing lived experience, integrity, and exceptional interpersonal skills to behavioral health and management settings. Skilled in recovery planning, active listening, and managing fast-paced operational environments while balancing rigorous academic and professional commitments.
Experience
Assistant Manager at Hooters (2023 – 2025)
- Promoted sequentially from Hostess to Waitress to Assistant Manager based on exceptional leadership, reliability, and customer engagement skills.
- Managed daily floor operations, shift scheduling, staff supervision, and conflict resolution in a high-volume hospitality environment.
- Maintained high standards for inventory control, cash management, quality assurance, and guest satisfaction.
Assistant Manager at Sonic Drive-In (2020 – 2023)
- Oversaw shift operations, inventory tracking, team productivity, and health/safety compliance.
- Trained and mentored new crew members in communication, speed of service, and conflict resolution techniques.
- Resolved customer concerns promptly while fostering a supportive and accountable team environment.
Peer Support Specialist at Kentucky Partnership (2015 – 2020)
- Provided direct peer support and recovery mentorship to individuals navigating behavioral health and substance use challenges.
- Assisted clients in formulating personalized recovery plans, setting achievable milestones, and developing healthy coping mechanisms.
- Advocated for client needs and facilitated seamless connections to community resources, housing support, and clinical services.
- Maintained confidential documentation, client progress tracking, and supportive communication while upholding professional ethics.
Education
Bachelor of Arts in Psychology – University of Arizona Global Campus (UAGC) in my 1st year graduate in 2030.
