Ramona Bentley

Customer service professional with Superior time management and prioritization skills. Equally effective working independently and in cooperation with others. Utilizes excellent communication skills and has Ability to learn on the fly, listen, and apply problem solving skills.

Professional who thrives under pressure. Effective leader; able to prioritize, delegate and motivate in fast-paced environments. Powerful and integral force in collaborating with team members to expand reach of customers and partnerships.

Committed to overcoming daily challenges leading to positive organizational outcomes.

Unit Secretary - Heartland Rehabilitation Hospital of Overland Park

(2018-01)

• Scanning progress notes, physician order, consults, labs, nursing notes, admission papers
• Greeted customers, developed rapport
• Rendered orders, received "exemplary" and "exceeds expectations" ratings on all performance reviews
• Balanced cash, which often exceeded $1,000 in a single shift
• Resolved customer needs using professionalism and sensitivity in the largest retail store
• Commended by repeat customers for a fast, hassle-free checkout
• Maintained a clean and attractive front area

Lead Manager - Dollar General

(2018-01)

• Provide assistance cashiers and customers
• Handle cash reports and deposits
• Greeted customers, developed rapport
• Rendered orders, received "exemplary" and "exceeds expectations" ratings on all performance reviews
• Balanced cash, which often exceeded $1,000 in a single shift
• Resolved customer needs using professionalism and sensitivity in the largest retail store
• Commended by repeat customers for a fast, hassle-free checkout
• Maintained a clean and attractive front area

Customer Service/Suspended Billing - Wal-Mart Super Center

(2011-01 - 2017-12)

• Greeted customers, developed rapport
• Rendered orders, received "exemplary" and "exceeds expectations" ratings on all performance reviews
• Balanced cash, which often exceeded $1,000 in a single shift
• Resolved customer needs using professionalism and sensitivity in the largest retail store
• Commended by repeat customers for a fast, hassle-free checkout
• Maintained a clean and attractive front area

Unit Secretary - Mid-America Rehab

(2008-01 - 2011-12)

• Assist nursing staff with admission and discharges
• Answer multiple phone lines
• Assist with the billing of lab requisitions
• Assist with the filing of medical records
• Assist with setting up appointments for patients and to keep complete order of the unit
• Assisted with chart packages
• Receives and takes physicians orders

Assist Manager - Nordyne

(2005-01 - 2008-12)

Assisted the manager with the supervision over employees in environmental services.

• Ordered supplies and answered the phone
• Multitasked through multiple systems while interacting with customers for inbound/outbound call center

Unit Secretary - Rusk Rehabilitation Center

(2000-01 - 2005-12)

• Receives and take off physician orders
• Assist nursing staff with admission and discharges
• Answer multiple phone lines
• Assist with the billing of lab requisitions
• Assist with the filing of medical records
• Assist with setting up appointments for patients and to keep complete order of the unit
• Assisted with the chart packages

GED (1981-10)