Guest Experience Manager - Vesta Hospitality | Best Western Plus Agate Beach Inn - Newport, OR
(2026-01)
- Lead day-to-day guest experience and front office operations for a 148-room hotel, coordinating with housekeeping, maintenance, food & beverage, and leadership.
- Own staff scheduling to maintain appropriate coverage across operating periods and changing business needs.
- Manage third-party commission payouts, ensuring accurate documentation and reconciliation of partner accounts.
- Perform night audit and financial close functions, balancing hotel accounts and resolving discrepancies.
- Balance and reconcile restaurant and hotel accounts, supporting accurate daily financial reporting and cash controls.
- Provide hands-on operational support including elevator maintenance coordination and required maintenance tasks.
- Coach and develop employees, resolve escalated guest concerns, and lead service recovery while protecting brand standards.
- Support room inventory, occupancy, ADR, and revenue objectives through accurate reservations and inventory management.
Assistant Front Office Manager - Salt Lake City Marriott University Park - Salt Lake City, UT
(2023-11 - 2024-03)
- Managed overnight operations for a 217-room Marriott hotel with 12 conference rooms and two restaurants.
- Supervised front desk, security, and night audit teams while serving as Manager on Duty.
- Interviewed and hired front desk, night audit, and security employees; supported scheduling, payroll, training, and performance management.
- Resolved accounting discrepancies and balanced hotel accounts.
- Supported restaurant operations and guest needs for two on-site restaurants.
- Coordinated with group sales and conference services for successful group stays and events.
Reservation Manager - Ski Butlers - Park City, UT
(2019-10 - 2023-01)
- Managed 11 reservation agents supporting 25 shops and 50 resorts across North America, France, and Italy.
- Owned scheduling, hiring, payroll submission, coaching, performance reviews, and workforce planning.
- Created and implemented a 5-day, 40-hour training program.
- Used historical demand data to build schedules that maximized call coverage and sales opportunities.
- Monitored wholesaler and corporate partner accounts for accounting accuracy.
- Led transition to a company-wide mass-texting platform and improved operational communication.
Front Desk Manager - Lespri Property Management / Treasure Mountain Inn - Park City, UT
(2013-12 - 2019-04)
- Managed front desk operations for a 100-room hotel and 450-home vacation rental portfolio.
- Hired, trained, scheduled, and processed payroll for employees.
- Balanced accounts, collected wholesaler balances, and performed night audit daily.
- Provided 24/7 operational support for guest and employee issues.
- Coordinated conferences, food service functions, transportation, restaurant reservations, and lodging.
- Worked across hotel and property-management operations as business needs required.
Guest Experience Specialist - Advanced Lodging Concepts
Front Desk Agent - Frank Hotels
Front Desk Agent - Siletz Bay Lodge
Front Desk Agent - Lincoln Sands Oceanfront Resort
Shop Supervisor - Black Tie Ski Rentals
PBX Operator - Westgate Resorts
Central Reservations Agent - Deer Valley Resort Lodging
Skier Services Sales Lead - Deer Valley Resort
Hotel Reservation Specialist - IHG Hotels & Resorts
