Jermaine

Competent resourceful individual seeks a Network Technician position in a growing company. Advancement opportunity, challenging work and a steady increase in responsibility is essential. Highly organized, dependable, and hard working. Quick learning ability and determination to thoroughly meet goals. High level of technical aptitude. Able to complete tasks with little or no supervision.

Notary public, Wedding officiant, Apostille courier, Uber Driver at Self employed (2023-12 – Present)

Multiple self-employed roles providing notary services, wedding officiating, apostille courier services, and rideshare driving.

Helpdesk tech (phone) at Cigna health care (2009-01 – 2023-12)

Provided technical support and helpdesk services to Cigna workers.

• Responsible for answering calls and assisting workers of Cigna
• Assisted in remote connection and signing on via RSA
• Troubleshooting citrix environment issues
• Password reset systems
• Trained other techs to begin work
• Used service manager
• Answered service request online
• Unlocked Windows accounts via Windows server
• Supported Microsoft systems

Cable Technician at Vitel (2007-08 – 2008-09)

Installed, troubleshot, and removed Comcast services at customer homes.

• Responsible for installing, troubleshooting, and removing Comcast services at customers homes

Loader & Unloader at United Parcel Services (2005-06 – 2005-10)

Loading and unloading operations at UPS facility.

• Responsible for loading and unloading trucks with delivery items
• Scanned packages and did other duties as needed

Volunteer mentor assistant at Big Brothers & Big Sisters (2002-09 – 2004-06)

Mentored youth students and organized community outreach activities.

• Assisted youth students with life issues, providing coaching and guidance and other duties as needed
• Assisted with charity events and other outings office clerk intern at Lynnwood Gardens Apartments (1999-06 – 1999-08)

Administrative support and customer service in apartment management office.

• Responsible for filing paperwork, answered the phone and assisted customers with complaints and issues
• Assisted tenants with apartment issues and maintained a call log

Associate in Specialized Technology Degree in Information Technology – Computer Network Systems – ITT Technical institute (2007-06)