Medical Service Coordinator II - ONE CALL - Jacksonville, FL
(2022-11 - 2026-01)
2 Corinthians 6:1 As God's co-workers we should not take him in vain.
- Managed high-volume inbound and outbound call center operations to efficiently coordinate and staff home health.
- Analyzed complex medical information and documentation to accurately research and code illnesses, injuries, and symptoms, ensuring clinical data integrity.
- Identified and resolved low-to-moderate level patient escalations to optimize client outcomes and maximize long-term patient retention.
- Utilized MS Excel and task management tools to organize complex workloads, ensuring 100% of follow-up items were processed according to strict timelines.
- Collaborated with insurance carriers, medical professionals, and internal stakeholders to manage claims processing, payment coordination, and treatment logistics.
Pharmacy Technician - WALGREENS - Naples, FL
(2021-01 - 2022-01)
- Managed patient and drug information using advanced pharmacy systems to process prescriptions accurately and maintain HIPAA-compliant records.
- Coordinated the training of pharmacy staff on operational systems and financial registers to streamline workflow and improve logistics efficiency.
- Delivered a distinctive and delightful customer experience to nurture patient relationships and increase scheduling conversion rates.
Care Coordinator - COSAN - Auburn, OH
(2020-01 - 2021-01)
- Collaborated with cross-organizational areas to meet the specialized needs of diagnostic clients through strategic logistics coordination.
- Identified and reported non-emergent patient concerns to providers, bridging the gap in care between office visits to ensure organ health continuity.
- Utilized CRM-integrated care management platforms, VOIP/softphone technology, and Electronic Medical Records (EMR) to optimize patient outreach.
- Maintained strict adherence to HIPAA documentation protocols for daily work logs and internal communications to ensure security of genetic testing data.
- Nurtured positive relationships with patients to drive retention, as evidenced by consistent positive feedback regarding communication and service quality.
Medical Assistant - 21ST CENTURY ONCOLOGY - Naples, FL
(2019-01 - 2020-01)
- Scheduled surgery and managed prior authorization logistics for each procedure, ensuring zero delays in patient treatment pathways.
- Managed telehealth visit scheduling during high-volume periods to maintain patient engagement and ensure continuity of care.
- Assisted Urologists in diagnostic procedures such as biopsies, applying knowledge of biological sciences to clinical documentation.
- Executed sterile clinical techniques in patient care, ensuring all protocols met strict healthcare diagnostic standards.
Medical Assistant - MILLENNIUM PHYSICIAN GROUP - Naples, FL
(2016-03 - 2018-01)
- Managed patient triage and Annual Wellness Visits for Medicare compliance, focusing on patient retention and long-term health monitoring.
- Nurtured patient trust by explaining complex treatment procedures and assisting physicians during diagnostic examinations.
